Automated Kustomer Recurring Issue Digest
Every Monday, WebRun opens Kustomer, reads last week's conversations across every channel, groups them by tag and recurring theme, counts each theme and how it moved against the week before, posts the digest to Microsoft Teams with example threads, and sends the top three to Telegram.
How do I find the recurring issues behind last week's support tickets?
Every Monday, WebRun opens Kustomer, reads last week's conversations across every channel, and groups them into themes by tag and wording. It posts a ranked digest to Microsoft Teams with counts, week on week change, and example threads, then sends the top three to Telegram, so product sees what support actually heard.
- Product sees the top contact drivers every Monday without opening the helpdesk
- Each theme carries real example threads, so nothing is argued from memory
- New or sharply rising issues are called out the week they appear
Built for product managers · support leaders · engineering teams · customer experience teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.kustomer.comin a real browser with your saved login - no setup, no API keys. -
1
Kustomer - group last week's conversations
kustomer.com
WebRun opens Kustomer to group last week's conversations. - Open Kustomer and pull the conversations created in the previous week
- Read the tags, the subject, and the opening message of each one
- Group them into themes, using your tags first and the wording of the messages where tags are missing
- Count the conversations per theme and compare against the week before
- Pick two clear example conversations per theme and keep their links
- Read only. Never reply to, merge, or close a conversation
Done when Last week's conversations are grouped into counted themes with examples.
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2
Microsoft Teams - post the theme digest
microsoft.com
WebRun opens Microsoft Teams to post the theme digest. - Post the digest to your product channel, themes ranked by volume
- Show each theme's count, its change against last week, and the channels it came through
- Link the example conversations under each theme
- Call out any theme that is new this week or has more than doubled
Done when The product channel has last week's ranked support themes.
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3
Telegram - send the top three
telegram.org
WebRun opens Telegram to send the top three. - Send the three highest volume themes with their counts
- Note anything new or sharply rising in one line
- Link back to the full digest in Teams
Done when The top themes have reached your phone on Monday morning.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to customers or close tickets?
No. WebRun reads conversations in Kustomer and never replies, tags, merges, or closes one. Every customer-facing action stays with your support agents.
What if our conversations are not tagged well?
It still works. WebRun groups by your tags first, then reads the subject and opening message to cluster the untagged ones, and it shows you the example threads behind every theme so you can check the grouping.
Who is this digest for?
The product and engineering team, not the support manager. It answers which issues drove the most contacts last week, with real threads attached, so a roadmap can respond to actual complaints.
Related templates
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