Automated Knowlarity Agent Call Scorecards
Every Monday, WebRun opens Knowlarity, reads last week's call logs, totals answered calls, missed calls, and average duration for each agent, sends the ranked scorecard on WhatsApp, and books coaching time in Google Calendar for whoever slipped the most.
How do I see how each agent handled last week's calls?
WebRun reads your Knowlarity call logs every Monday and groups the week by agent, totalling answered calls, missed calls, and average duration. It sends the manager a ranked scorecard on WhatsApp with the change against last week, and books Google Calendar coaching time where the missed rate slipped.
- Coaching lands on the agent the numbers actually point to
- Answered and missed volumes seen weekly, not guessed
- Movement against last week shown next to every figure
Built for call center managers · sales team leads · support managers · operations heads
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
knowlarity.comin a real browser with your saved login - no setup, no API keys. -
1
Knowlarity - read last week's call logs
knowlarity.com
WebRun opens Knowlarity to read last week's call logs. - Open Knowlarity and pull the call logs for the last seven days
- Group every call by the agent who handled or missed it
- Total answered calls, missed calls, and average call duration per agent
- Compare each agent against the previous week and against the team average
Done when Every agent has last week's answered, missed, and duration figures.
-
2
WhatsApp - send the agent scorecard
whatsapp.com
WebRun opens WhatsApp to send the agent scorecard. - Send the manager a ranked scorecard, highest answered volume first
- Give each agent answered, missed, missed rate, and average call length
- Show the change against the previous week next to each figure
- Send to your internal team group only. WebRun never contacts a caller
Done when The manager has the week's scorecard with movement against last week.
-
3
Google Calendar - book coaching time
calendar.google.com
WebRun opens Google Calendar to book coaching time. - Book a coaching slot for any agent whose missed rate moved past your threshold
- Put their figures and the week over week change in the event description
- Keep the event on the manager's calendar rather than inviting the agent automatically
Done when Coaching time is booked for whoever the numbers point to.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it call or message anyone who rang in?
No. WebRun reads the call logs and reports the totals. It never dials out, returns a missed call, or sends a caller a message. Every follow-up stays with your team.
Can it separate teams or queues?
Yes. Tell WebRun which numbers or queues belong to which team and the scorecard is grouped that way, so a sales line and a support line are not averaged together.
Is the coaching invite sent to the agent?
No. The calendar block sits on the manager's own calendar with the figures attached. Whether to include the agent, and when, is the manager's decision.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.