Automated 8x8 Missed Call Callback Scheduling
Every hour during business hours, WebRun checks 8x8 for calls that went to voicemail or rang unanswered, blocks a short callback slot on the rep's Google Calendar, and sends an internal WhatsApp alert so the rep knows to call back.
How do I make sure missed 8x8 calls get a callback?
WebRun checks your 8x8 call log every hour for missed calls, blocks a short callback slot on the assigned rep's Google Calendar, and sends an internal WhatsApp alert naming the caller and the callback time, so missed calls turn into scheduled callbacks instead of forgotten voicemails.
- Missed calls get a calendar hold within the hour
- Reps are alerted before the caller tries again
- No missed call sits unassigned overnight
Built for sales teams · customer support · front desk teams · small business owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
login.8x8.comin a real browser with your saved login - no setup, no API keys. -
1
8x8 - find missed calls
8x8.com
WebRun opens 8x8 to find missed calls. - Open the 8x8 call activity view for the current business day
- Filter to calls marked missed or sent to voicemail
- Capture the caller number and the extension it rang
Done when Every missed call this hour is captured with its extension.
-
2
Google Calendar - block a callback slot
calendar.google.com
WebRun opens Google Calendar to block a callback slot. - Open the assigned rep's Google Calendar
- Add a 15 minute callback hold within the next two hours
- Title the hold with the caller number for context
Done when A callback hold exists on the rep's calendar for each missed call.
-
3
WhatsApp - alert the rep
whatsapp.com
WebRun opens WhatsApp to alert the rep. - Send the rep an internal WhatsApp message naming the missed caller
- Include the calendar hold time
- Never message the caller directly, only the internal rep
Done when The rep has been alerted internally with a callback time.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it text the customer who called?
No. WebRun only sends an internal WhatsApp alert to your rep so they know to call back. It never messages the caller directly.
What if the rep is already on a call at that time?
It blocks the next open slot on the rep's Google Calendar within the callback window, so the hold never overlaps an existing meeting.
How fast does a missed call get picked up?
WebRun checks 8x8 every hour during business hours, so a missed call gets a calendar hold and an alert within the same hour it happened.
Related templates
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