Automated JustCall Missed Call Alerts
Every hour, WebRun opens JustCall, checks for missed calls and callback requests that have not been returned, alerts the team in Microsoft Teams with how long each one has been waiting, and creates a Trello card for each so the follow up is tracked instead of relying on someone remembering to check the call log.
How do I make sure missed JustCall calls get a return call?
Every hour, WebRun opens JustCall and checks for missed calls and callback requests that have not been returned, noting how long each one has been waiting. It alerts the team in Microsoft Teams and creates a Trello card for each pending callback, so a missed call gets tracked and closed instead of quietly falling through the cracks.
- Missed calls get tracked within the hour instead of getting buried in a call log
- Every pending callback has a card until it is actually closed
- Response time improves because nothing relies on memory
Built for sales development · support teams · call center managers · inside sales
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.justcall.ioin a real browser with your saved login - no setup, no API keys. -
1
JustCall - find missed calls and pending callbacks
justcall.io
WebRun opens JustCall to find missed calls and pending callbacks. - Open JustCall and review missed calls and callback requests
- Check which ones have not been returned yet
- Note the caller, number, and time since the missed call for each
Done when Every missed call and pending callback has been identified with its wait time.
-
2
Microsoft Teams - alert the team
microsoft.com
WebRun opens Microsoft Teams to alert the team. - Post the missed call and callback list to the team channel
- Show the caller and how long they have been waiting
- Sort so the longest waiting callers appear first
Done when The team has the current missed call list in Microsoft Teams.
-
3
Trello - create a callback follow up card
trello.com
WebRun opens Trello to create a callback follow up card. - Create a card for each missed call or callback still pending
- Add the caller, number, and wait time to the card
- Move the card to done once a callback is logged
Done when Every pending callback has a tracked card on the board.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it call the customer back itself?
No. WebRun only alerts the team and tracks the callback on a card. An agent still makes the actual return call in JustCall.
How does it know a callback has not happened yet?
It reads the call log and callback status already recorded in JustCall, so a card only stays open until a return call is logged against it.
What if a call is missed outside business hours?
It still gets picked up on the next hourly check and added to the list, so overnight or weekend misses are not lost, just queued for the team to see when they are back online.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.