Automated JivoChat Unanswered Message Tracking
Every hour, WebRun opens JivoChat, checks every channel including chat, WhatsApp, and Instagram for conversations with no agent reply, logs each stale conversation to Airtable with how long it has waited, and tracks recurring topics in Notion so the team can see what keeps coming up.
How do I make sure no JivoChat message goes unanswered across channels?
WebRun checks every channel in your JivoChat inbox each hour, including chat, WhatsApp, and Instagram, for conversations with no agent reply. It logs each stale conversation to Airtable with its wait time and channel, and tracks recurring topics in Notion, so your team always sees what's unanswered and what keeps coming up.
- No channel gets ignored just because it isn't the main chat widget
- Agents see wait time by channel instead of guessing what's oldest
- Recurring topics surface in Notion instead of repeating in ticket after ticket
Built for ecommerce support · small business support · sales teams · live chat agents
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.jivochat.comin a real browser with your saved login - no setup, no API keys. -
1
JivoChat - find unanswered messages across channels
jivochat.com
WebRun opens JivoChat to find unanswered messages across channels. - Open JivoChat and check every connected channel for unanswered conversations
- Note which channel each one came in on and how long it has waited
- Flag anything waiting more than 1 hour with no agent reply
- Capture the customer name and topic for each flagged conversation
Done when Every unanswered conversation across all channels is identified with its wait time.
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2
Airtable - log the stale message backlog
airtable.com
WebRun opens Airtable to log the stale message backlog. - Log each stale conversation to the backlog table with channel and wait time
- Mark conversations as resolved once JivoChat shows a reply went out
- Keep a running count of the backlog by channel
Done when The Airtable backlog reflects every currently unanswered conversation.
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3
Notion - track recurring topics
notion.so
WebRun opens Notion to track recurring topics. - Add recurring topics to the running topic tracker in Notion
- Note which channel each recurring topic shows up on most
- Leave the list for the team to review for staffing or FAQ updates
Done when Recurring topics from this week are tracked in Notion.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun reply to customers on any channel?
No. It only finds and logs unanswered conversations. Replying on chat, WhatsApp, or Instagram is always done by an agent inside JivoChat.
Which channels does it check?
Every channel connected to your JivoChat inbox, including live chat, WhatsApp, and Instagram, so nothing is missed just because it came in off the main widget.
What counts as a recurring topic?
Any subject that shows up in more than one unanswered conversation in the same tracking period, logged to Notion so the team can spot patterns.
Related templates
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