Automated Jitbit Ticket Export and KB Gaps
Every night, WebRun opens Jitbit Helpdesk, exports the day's tickets to Google Sheets with category, agent, and resolution time, and logs any recurring question that has no matching knowledge base article to a Notion gap list for your team to write up.
How do I find knowledge base gaps from Jitbit Helpdesk tickets?
WebRun exports every Jitbit Helpdesk ticket closed or updated each day to Google Sheets with category, agent, and resolution time. It also compares each ticket's topic against your existing knowledge base and logs recurring questions with no matching article to a Notion gap list, so your team knows exactly which articles to write next.
- Reporting sheets update automatically every night, no manual export
- Recurring questions surface as knowledge base gaps instead of repeat tickets
- Resolution time trends stay visible without pulling a report by hand
Built for IT helpdesk teams · SaaS support · internal support desks · knowledge base owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.jitbit.comin a real browser with your saved login - no setup, no API keys. -
1
Jitbit Helpdesk - export the day's tickets
jitbit.com
WebRun opens Jitbit Helpdesk to export the day's tickets. - Open Jitbit Helpdesk and pull every ticket closed or updated today
- Capture category, agent, resolution time, and customer for each
- Compare each ticket's topic against your existing knowledge base articles
- Flag topics with no matching article, especially if they've come up before
Done when Today's tickets are pulled and checked against the knowledge base.
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2
Google Sheets - log tickets for reporting
google.com
WebRun opens Google Sheets to log tickets for reporting. - Append today's tickets to the reporting sheet with all captured details
- Keep one row per ticket so historical reporting stays accurate
- Recalculate the running average resolution time
Done when The reporting sheet reflects every ticket from today.
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3
Notion - track knowledge base gaps
notion.so
WebRun opens Notion to track knowledge base gaps. - Log any recurring topic with no matching article to the knowledge base gap list
- Note how many times that topic has come up this month
- Leave the gap list for your team to turn into new articles
Done when Every recurring gap this month is listed in Notion.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does this reply to any tickets?
No. It only reads and exports ticket data. Replying to a customer is always done by an agent inside Jitbit Helpdesk.
How does it decide a topic is a knowledge base gap?
It compares the ticket's topic against your existing articles and flags anything with no match, especially topics that have come up more than once this month.
Will old tickets get re-exported every night?
No. Only tickets closed or updated that day are appended, so the sheet grows by one clean batch per night instead of duplicating history.
Related templates
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