Automated Invoca Negative Keyword Call Alerts
Every hour, WebRun checks Invoca for calls whose conversation analytics flagged a negative keyword such as cancel, complaint, or refund, opens a Trello card with the call detail for review, and sends the manager an internal WhatsApp alert so a bad call gets a human listen before it becomes a lost customer.
How do I catch at risk calls flagged by Invoca conversation analytics?
WebRun checks Invoca every hour for calls whose conversation analytics flagged a negative keyword like cancel or complaint, opens a Trello card with the call detail, and alerts the manager on WhatsApp, so an at risk call gets a human review within the hour instead of surfacing later as a lost customer.
- Flagged calls reach a manager within the hour
- Every flagged call has a logged Trello review record
- At risk callers are never contacted directly by WebRun
Built for contact center managers · customer retention teams · call center supervisors · support leads
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
invoca.comin a real browser with your saved login - no setup, no API keys. -
1
Invoca - find calls with negative keywords
invoca.com
WebRun opens Invoca to find calls with negative keywords. - Open Invoca and load calls from the last hour
- Check conversation analytics for negative keywords like cancel or complaint
- Capture the caller number and the keyword that triggered the flag
Done when Every call flagged with a negative keyword this hour is captured.
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2
Trello - open a review card
trello.com
WebRun opens Trello to open a review card. - Add a card to the Call Review board for each flagged call
- Note the keyword and the caller number
- Assign the card to the manager for that line
Done when Every flagged call has an owned Trello review card.
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3
WhatsApp - alert the manager
whatsapp.com
WebRun opens WhatsApp to alert the manager. - Send the manager a WhatsApp alert naming the flagged keyword
- Include a link to the Trello review card
- Never contact the caller directly, only the internal manager
Done when The manager has been alerted internally with a card to review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun contact the caller who is upset?
No. It only flags the call internally for your manager to review and, if needed, follow up on personally. WebRun never messages the caller.
Which keywords trigger a flag?
Language your team defines as a risk signal, commonly words like cancel, complaint, or refund, drawn from Invoca's own conversation analytics rather than a new detection system.
How fast does a flagged call get reviewed?
WebRun checks Invoca every hour, so a call with a negative keyword reaches the manager's review queue within that same hour.
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