Automated Gong Next Step Tracking
Every morning, WebRun opens Gong, reads the transcripts of yesterday's customer calls, pulls out the next steps and deadlines each rep promised, posts the open commitments to your Microsoft Teams sales channel, and queues a nudge text in Twilio for any rep whose promise has already slipped past its date.
How do I track the next steps reps promise on sales calls?
WebRun reads yesterday's Gong call transcripts every morning and pulls out the next steps each rep promised, with the account and the date. It posts the open commitments to Microsoft Teams with overdue ones first, and queues a nudge text in Twilio for any rep who has let a promise slip.
- Promises made on calls get chased the day after they slip
- Managers see open commitments per rep every morning
- Customers stop waiting on a document that was promised and forgotten
Built for sales managers · account executives · revenue operations · B2B sales teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.gong.ioin a real browser with your saved login - no setup, no API keys. -
1
Gong - pull next steps from calls
gong.io
WebRun opens Gong to pull next steps from calls. - Open Gong and list yesterday's customer calls
- Read each transcript for a commitment: a document to send, a quote, an intro, a follow-up call
- Capture who promised it, to which account, and by when
- Carry forward commitments from earlier calls that are still open
- Read only. Never edit a call, a note, or a deal record
Done when Every commitment from yesterday's calls is captured with an owner and a due date.
-
2
Microsoft Teams - post the open commitments
microsoft.com
WebRun opens Microsoft Teams to post the open commitments. - Post the open commitment list to your sales channel in Microsoft Teams
- Group by rep and put anything due today or already late at the top
- Show the account, the promise in the rep's own words, and the date
- Mention the rep so it lands in their activity feed
Done when The sales channel has today's commitment list with overdue items first.
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3
Twilio - queue a nudge on overdue ones
twilio.com
WebRun opens Twilio to queue a nudge on overdue ones. - Draft a short text for each rep with a commitment past its date
- List the account and the promise so no lookup is needed
- Leave the message queued in Twilio for the sales manager to review and release
- Never text the customer. Only the rep who made the promise
Done when A nudge is drafted and queued for every rep with an overdue commitment.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it contact the customer?
Never. The only text WebRun drafts goes to your own rep, and even that stays queued in Twilio until a manager releases it. Customers are never messaged, emailed, or called by the run.
How does it know what was promised?
It reads the call transcript in Gong and pulls out explicit next steps, such as sending a proposal, making an introduction, or booking a follow-up, along with the date the rep gave.
Does it change anything in Gong?
No. WebRun reads calls and transcripts only. It never edits a call, adds a note, changes a deal stage, or deletes a recording, so your Gong data stays untouched.
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