Get a daily digest of every open franchisee support ticket and task
Every morning, WebRun opens FranConnect and reviews all open franchisee support requests, onboarding tasks, and follow-up items across the network, ranks them by age and priority, logs the full list to Google Sheets, and posts a morning digest to your operations Slack channel so the team starts each day knowing exactly what needs attention.
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How do I get a daily digest of open franchisee support tickets and onboarding tasks from FranConnect?
Every morning, WebRun reviews all open franchisee support requests and onboarding tasks in FranConnect, ranks them by age and priority, logs the full list to Google Sheets with aging flags, and posts a morning digest to your operations Slack channel so every team member starts the day knowing their highest priorities.
- Operations team starts every day with a ranked priority list, not an inbox full of unread tickets
- Items open more than 5 days are automatically flagged for escalation review
- Full running log of open and closed items maintained in Google Sheets with no manual entry
Built for franchise operations teams · franchise support managers · multi-unit franchisors · franchise field consultants
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.franconnect.comin a real browser with your saved login - no setup, no API keys. -
1
FranConnect - review open support requests and onboarding tasks
franconnect.com How to Automate FranConnect
WebRun opens FranConnect to review open support requests and onboarding tasks. - Open FranConnect and navigate to the support and task management sections
- Pull all open franchisee support requests and outstanding onboarding tasks
- Capture the item type, franchisee name, location, owner, open date, and priority for each item
- Sort items by days open, with the oldest and highest priority at the top
Done when All open support requests and onboarding tasks are identified and prioritized.
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2
Google Sheets - log open items with priority and age
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log open items with priority and age. - Open the Daily Operations Digest sheet
- Update the open items list with today's status, adding new items and marking any closed since yesterday
- Highlight items open more than 5 days for escalation review
Done when The Google Sheets tracker reflects today's open items with current status and aging flags.
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3
Slack - post morning digest to operations team
slack.com How to Automate Slack
WebRun opens Slack to post morning digest to operations team. - Post the morning digest to the operations channel, listing items by priority with franchisee, type, owner, and days open
- Call out any items open more than 5 days as needing urgent attention
- Include a link to the full Google Sheets tracker for detailed review
Done when The operations team has today's prioritized digest in Slack with aged items flagged.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it contact franchisees about their open support requests?
No. The digest is internal only and goes to your operations Slack channel. Any follow-up to a franchisee is handled by the assigned team member after reviewing the digest.
What types of items appear in the digest?
It surfaces any open item tracked in FranConnect, including franchisee support requests, onboarding milestone tasks, follow-up reminders, and any overdue action items assigned to your operations team.
Can it be filtered to only show items assigned to a specific team?
Yes. You can configure it to filter by owner, team, or task type in FranConnect so each channel only sees the items relevant to them.
Related templates
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