Automated eDesk Marketplace Feedback Requests
Every morning, WebRun opens eDesk, finds orders delivered cleanly with no ticket, return, or refund attached, queues a short feedback request per buyer in Twilio for you to approve, and sends you the shortlist in Telegram before anything goes out.
How do I ask marketplace buyers for feedback after a clean delivery?
WebRun turns clean deliveries into review requests every morning. It opens eDesk, shortlists orders delivered with no ticket, return, or refund, queues a feedback request per buyer in Twilio for you to approve, and sends the shortlist to Telegram before anything goes out.
- Requests only reach buyers whose order went through cleanly
- Nothing is sent until a person approves the shortlist
- Buyers already asked recently are skipped automatically
Built for marketplace sellers · ecommerce teams · Amazon sellers · eBay sellers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
edesk.comin a real browser with your saved login - no setup, no API keys. -
1
eDesk - find cleanly delivered orders
edesk.com
WebRun opens eDesk to find cleanly delivered orders. - Open eDesk and list orders marked delivered in the past few days across your marketplaces
- Exclude any buyer who raised a ticket, asked for a return, or received a refund
- Exclude buyers already asked for feedback on a recent order
- Note the marketplace, order reference, item, and delivery date for each remaining buyer
Done when Only cleanly delivered orders with no support history remain on the list.
-
2
Twilio - queue a request to approve
twilio.com
WebRun opens Twilio to queue a request to approve. - Write a short feedback request per buyer naming the item and keeping to marketplace rules on wording
- Match your usual tone so it does not read like a template
- Queue every message in Twilio unsent, waiting on your approval. WebRun never messages a buyer on its own
Done when Every shortlisted buyer has a drafted request waiting for approval.
-
3
Telegram - send you the shortlist
telegram.org
WebRun opens Telegram to send you the shortlist. - Send yourself the shortlist in Telegram: buyer, marketplace, item, and delivery date
- Say how many buyers were excluded and why, so the filter is visible
- Note how many requests are queued and waiting for your approval
Done when You have this morning's shortlist and queue count in Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message buyers without me?
No. Every feedback request is queued in Twilio unsent. You see the shortlist in Telegram, edit anything you want, and approve before a single message is delivered.
How does it avoid asking an unhappy customer?
It excludes any buyer with a ticket, return, or refund attached to the order in eDesk, so requests only reach people whose delivery went through cleanly.
Will it ask the same buyer twice?
No. It checks who has already been asked recently and leaves them off the list, so nobody gets a second request for a recent order.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.