Automated Chaport Repeat Question Roundup
Every Monday, WebRun opens Chaport, reads the finished chats from the past week, groups them into the questions customers asked most often, drafts a saved reply for each question in Notion, and texts you the top themes over Twilio.
How do I turn repeated live chat questions into saved replies?
WebRun reads your finished Chaport chats every Monday, groups the past week into the questions customers asked most often, and counts each theme. It drafts a saved reply for every top question in Notion for your review and texts you the ranked list over Twilio, so a common answer gets written once instead of forty times.
- The same answer gets written once instead of dozens of times
- The top repeat questions are ranked by real weekly counts
- Every drafted reply waits for human review before it goes live
Built for support leads · customer service teams · ecommerce support · SaaS helpdesks
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.chaport.comin a real browser with your saved login - no setup, no API keys. -
1
Chaport - read last week's chats
chaport.com
WebRun opens Chaport to read last week's chats. - Open Chaport and filter conversations to the last seven days
- Read each finished transcript and capture the customer's opening question
- Group the questions into themes and count how often each one came up
- Note the tags already on those chats and the answer the agent gave
Done when Last week's chats are grouped into ranked question themes with counts.
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2
Notion - draft the saved replies
notion.so
WebRun opens Notion to draft the saved replies. - Create one page per repeat question in your saved reply database in Notion
- Draft a short answer for each, built from what your agents actually replied
- Record the count, an example transcript, and the tag it maps to
- Leave every draft marked Needs review so a human approves the wording before it becomes a saved reply in Chaport
Done when Each top question has a drafted reply waiting for review in Notion.
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3
Twilio - text you the top themes
twilio.com
WebRun opens Twilio to text you the top themes. - Text you the top repeat questions with how many times each was asked
- Include the link to the Notion page holding this week's drafts
- Send only to your own support numbers, never to a customer
Done when You have this week's repeat question list on your phone.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it publish saved replies into Chaport on its own?
No. Every answer is drafted in Notion and marked for review. A human reads the wording and adds it to Chaport, so no customer ever sees a reply your team has not approved.
Does it message customers during the run?
No. WebRun reads finished transcripts only and never opens a live chat or sends a message to a customer. The Twilio text goes to your own support numbers.
How does it group questions that are worded differently?
By meaning, not exact wording. WebRun reads each transcript's opening question and clusters ones asking the same thing, so twenty phrasings of the same refund question count as one theme.
Related templates
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