Automated CallHippo Queue Overflow Alerts
Every hour, WebRun checks CallHippo queue activity for any queue whose abandoned call count crosses your threshold, opens a Trello card naming the queue and the abandon count, and sends the team lead an internal WhatsApp alert so extra coverage can be added before the queue backs up further.
How do I get alerted when a CallHippo queue overflows?
WebRun checks CallHippo queue activity every hour for any queue whose abandoned calls cross your threshold, opens a Trello card naming the queue and the count, and alerts the team lead on WhatsApp, so a queue overflow gets extra coverage the same hour instead of showing up in next week's report.
- Queue overflows are caught within the hour they start
- Team leads get a direct alert instead of a delayed report
- Every overflow event has a logged, closed out record
Built for call center supervisors · support teams · sales teams · small business owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
callhippo.comin a real browser with your saved login - no setup, no API keys. -
1
CallHippo - check queue abandon counts
callhippo.com
WebRun opens CallHippo to check queue abandon counts. - Open CallHippo and load queue activity for the last hour
- Count abandoned calls by queue
- Flag any queue over the abandon threshold
Done when Every queue over the abandon threshold is identified.
-
2
Trello - open a queue overflow card
trello.com
WebRun opens Trello to open a queue overflow card. - Add a card to the Queue Alerts board for each flagged queue
- Note the abandon count and the hour it happened
- Leave the card open until the queue recovers
Done when Every overflow event has an open Trello card.
-
3
WhatsApp - alert the team lead
whatsapp.com
WebRun opens WhatsApp to alert the team lead. - Send the team lead a WhatsApp alert naming the overflowing queue
- Include the abandon count reached
- Skip the alert for queues within threshold
Done when The team lead has been alerted internally about the overflow.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun add agents to the queue itself?
No. It only detects that a queue has crossed your abandon threshold and alerts your team lead. Adding coverage is a decision your team makes.
What counts as the abandon threshold?
Whatever number of abandoned calls per hour you consider a problem for that queue. Only queues crossing that number get a card and an alert.
When does the Trello card close?
Once a later check shows the queue's abandon count back within threshold, the card is marked resolved rather than left open.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.