Automated BetterHelp Client Message Digest
Every morning, WebRun checks your BetterHelp inbox for client messages and session requests still waiting on a reply, logs each one to Airtable with its wait time, and emails a daily digest sorted by longest wait first.
How do I track BetterHelp client messages that still need a reply?
WebRun checks your BetterHelp inbox every morning, logs any client message or session request still waiting for a reply to Airtable with its wait time, and emails you a daily digest sorted by longest wait. Nothing sits unanswered overnight without you knowing, and every reply is still written by you.
- No client message sits unanswered overnight without the practitioner knowing
- Wait times are visible at a glance, sorted longest first
- Every reply is still written personally, with the tracking done automatically
Built for Independent therapists · Online counseling practices · Group therapy practice managers · Mental health private practices
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.betterhelp.com/loginin a real browser with your saved login - no setup, no API keys. -
1
BetterHelp - check inbox for new messages
- Open the BetterHelp inbox and review new client messages
- Note session requests and any message not yet replied to
- Record how long each has been waiting
Done when Every new message and session request has been reviewed.
-
2
Airtable - log each message and wait time
airtable.com
WebRun opens Airtable to log each message and wait time. - Add a row for each unanswered message with client and wait time
- Update rows for messages already logged
- Remove a row once the message has been replied to
Done when The practice tracker reflects every message currently waiting.
-
3
Gmail - email the daily digest
gmail.com
WebRun opens Gmail to email the daily digest. - Draft a daily digest listing messages waiting over 12 hours
- Sort by longest wait first
- Send it to the practitioner's own inbox
Done when The practitioner has today's waiting-message digest in their inbox.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to a client message on its own?
No. WebRun only reads and logs messages. Every reply to a client is written and sent by the practitioner directly in BetterHelp.
Does it read the content of client messages?
It only needs to know that a message exists and how long it's been waiting to build the digest. It doesn't need to quote or store message content to do that.
How does it decide what counts as waiting too long?
It flags anything still unanswered after 12 hours, though you can adjust that window to match your own response time goals.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.