Automated Assembled Adherence Alerts
Every hour, WebRun opens Assembled, compares each agent's live status against the shift they are scheduled on, lists anyone out of adherence with the queue affected, posts the shift lead a Telegram alert, and leaves a Gmail note drafted for approval.
How do I catch agents out of adherence during the shift?
Every hour, WebRun opens Assembled and compares each agent's live status against the schedule they are on right now, listing anyone out of adherence with the queue affected. It posts the shift lead a Telegram list and drafts a Gmail note to the wider team, so coverage is fixed inside the hour.
- Adherence gaps surface within the hour, not in next week's report
- The shift lead sees the thinnest queue first
- Approved breaks never trigger a false alert
Built for support team leads · workforce management · contact centers · BPO operations
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.assembled.comin a real browser with your saved login - no setup, no API keys. -
1
Assembled - compare live status to schedule
assembled.com
WebRun opens Assembled to compare live status to schedule. - Open Assembled and load the schedule for the shift running now
- Read each agent's live status against what they are scheduled to be doing
- List anyone whose status does not match, with how long the gap has run
- Note the queue each affected agent was scheduled to cover
Done when Every agent out of adherence this hour is listed with their queue and duration.
-
2
Telegram - alert the shift lead
telegram.org
WebRun opens Telegram to alert the shift lead. - Post the shift lead a short list of agents out of adherence
- Put the longest gaps and the thinnest queues first
- Skip agents already marked on an approved break or exception
Done when The shift lead has this hour's adherence list in Telegram.
-
3
Gmail - draft the shift note
gmail.com
WebRun opens Gmail to draft the shift note. - Draft a short shift note summarizing the hour's adherence exceptions
- Address it to the workforce management group
- Leave it in Drafts. WebRun never sends the email itself, a lead reviews and sends it
Done when The shift note is sitting in Gmail drafts awaiting a human send.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email anyone without me?
No. The shift note is left in Gmail drafts for a lead to read and send. Only the internal Telegram alert posts on its own.
Does it message the agents themselves?
No. WebRun reports to the shift lead only. Any conversation with an agent stays a human one.
What about approved breaks and exceptions?
They are skipped. WebRun reads the live schedule in Assembled each hour, so an agent on a scheduled break is never flagged.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.