Automated AskNicely Promoter Review Requests
Every morning, WebRun opens AskNicely, pulls yesterday's promoter responses with their survey comments, drafts a short review request per customer in Twilio, and puts each one on a Trello card for you to approve before anything sends.
How do I ask my happiest customers for a public review?
WebRun opens AskNicely each morning and pulls the promoters who scored you highly the previous day. It drafts a short review request per customer in Twilio, quoting their own survey comment, and files each one on a Trello card, so every ask waits for your approval before it sends.
- Every promoter is asked while the good experience is still fresh
- No review request sends without a human approving it first
- Requests quote the customer's own words instead of a generic blast
Built for multi-location retail · customer experience teams · marketing managers · service businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
asknicely.comin a real browser with your saved login - no setup, no API keys. -
1
AskNicely - find yesterday's promoters
asknicely.com
WebRun opens AskNicely to find yesterday's promoters. - Open AskNicely and filter NPS responses to promoter scores from the last day
- Capture the customer name, score, and the survey comment they left
- Skip anyone already asked for a review in the last quarter
Done when Every fresh promoter is listed with their score and comment.
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2
Twilio - draft a review request each
twilio.com
WebRun opens Twilio to draft a review request each. - Draft a short review request for each promoter, quoting the words they already used
- Match the message to the review site you want, and keep it to one link
- Leave every message unsent in Twilio. WebRun never texts a customer on its own
Done when Each promoter has a drafted request waiting, and nothing has been sent.
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3
Trello - hold each ask for approval
trello.com
WebRun opens Trello to hold each ask for approval. - Add a Trello card per promoter with the score, the comment, and the drafted text
- File the cards in an Awaiting approval list, newest first
- Move a card to Sent once you approve and release the message
Done when Today's review requests sit on the board ready for your yes or no.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers without my approval?
No. Every review request is drafted in Twilio and left unsent, then posted to Trello as a card. Nothing reaches a customer until you approve and release it yourself.
Which customers does it pick?
Only promoters, the people who gave a high NPS score in AskNicely in the last day. Anyone asked for a review in the last quarter is skipped so nobody gets chased twice.
Can the message use what they said in the survey?
Yes. WebRun reads the survey comment in AskNicely and drafts the request around the customer's own words, so the ask sounds like a reply rather than a blast.
Related templates
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