Automated Aramex Delayed Shipment Alerts
Twice a day, WebRun opens Aramex, tracks every shipment on your open list, finds the ones with no scan movement for 48 hours or a hold status, posts them to your Telegram operations channel, and sends the account manager a WhatsApp list with a drafted customer update to review.
How do I find out which shipments have stopped moving?
WebRun tracks your open Aramex shipments twice a day and flags any with no scan movement for 48 hours or an active hold. It posts the exception list to your Telegram operations channel and sends the account manager a WhatsApp brief with a drafted customer update, left unsent for them to review.
- Stalled shipments are named twice a day instead of found by a customer
- Customs holds and failed deliveries are flagged the same day
- Customer updates are drafted but never sent without a person
Built for ecommerce merchants · freight and logistics teams · customer service managers · importers and exporters
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.aramex.comin a real browser with your saved login - no setup, no API keys. -
1
Aramex - track the open shipments
aramex.com
WebRun opens Aramex to track the open shipments. - Open Aramex tracking and look up every shipment on your open list
- Record the current status, the last scan location, and the time of that scan
- Flag any shipment with no new scan for 48 hours
- Flag any shipment showing a hold, a customs step, or a failed delivery attempt
- Note the destination and the expected delivery date for each flagged shipment
Done when Every open shipment is marked as moving, stalled, or held.
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2
Telegram - post the stalled list
telegram.org
WebRun opens Telegram to post the stalled list. - Post the exception list to your operations channel in Telegram
- Lead with shipments held at customs or with a failed delivery attempt
- Show the last scan location and how many hours since it moved
- Send a short all-clear line when everything is moving normally
Done when Operations can see every stalled or held shipment in one message.
-
3
WhatsApp - brief the account manager
whatsapp.com
WebRun opens WhatsApp to brief the account manager. - Send the account manager the shipments affecting their customers
- Include the customer name, the tracking number, and the last known status
- Draft a short customer update line for each and mark it clearly as unsent
- Leave sending anything to the customer entirely to the account manager
Done when The account manager has their affected shipments and a drafted update to review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message my customers about a delay?
No. WebRun drafts the customer update and sends it to your account manager to review. Nothing goes to a customer until a person sends it, because a delay message needs judgement about tone and about what you are offering to do.
Does it change anything in Aramex?
No. It only looks up tracking. It never books a shipment, changes a delivery address, raises a claim, or reschedules a delivery attempt. All of those stay manual by design.
How long before a shipment counts as stalled?
Forty eight hours with no new scan is the default, alongside any explicit hold, customs step, or failed delivery attempt, which are flagged immediately regardless of age.
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