Automated Alchemer Low Score Alerts
Every hour, WebRun opens Alchemer, reads the responses received since the last run, picks out any rating below your threshold or any comment with clear negative sentiment, sends you a WhatsApp message with the score, the verbatim, and who left it where the survey collected it, and saves the day's full response export into a dated Google Drive folder.
How do I get alerted when someone leaves a bad survey response?
WebRun reads new Alchemer survey responses every hour and picks out any rating below your threshold plus any comment with clearly negative wording. It messages you on WhatsApp with the score and the verbatim within the hour and files the day's full response export in Google Drive for the record.
- Unhappy responses reach you within the hour, verbatim included
- Every day's responses are archived in a dated Drive file
- Quiet hours produce no message at all
Built for customer experience teams · research teams · support managers · product managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
alchemer.comin a real browser with your saved login - no setup, no API keys. -
1
Alchemer - read new survey responses
alchemer.com
WebRun opens Alchemer to read new survey responses. - Open Alchemer and go to the results view for each live survey you track
- Read every response completed since the last run
- Pull out any rating question scored below the threshold you set
- Pull out any open-text answer with clearly negative wording even when the score looks fine
- Capture the response date, the survey, the score, the verbatim comment, and any respondent identifier the survey collected
Done when Every new response has been read and low scores are separated out.
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2
WhatsApp - flag the unhappy ones
whatsapp.com
WebRun opens WhatsApp to flag the unhappy ones. - Send a WhatsApp message for each low score with the survey name, the score, and the verbatim in full
- Group several flags from the same hour into one message
- Say nothing on hours with no low scores
- Never reply to the respondent. WebRun reports the response and the follow-up stays yours
Done when You have been messaged about every low score found this run.
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3
Google Drive - file the response export
drive.google.com
WebRun opens Google Drive to file the response export. - Save the day's full response export into your survey folder in Google Drive
- Name the file with the survey and the date so it sorts cleanly
- Keep one file per survey per day rather than overwriting a single rolling file
Done when Today's response export is filed in Google Drive under the right survey.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to the person who left the score?
No. WebRun never contacts a respondent. It sends the score and the comment to you on WhatsApp and any recovery outreach stays a human decision made in your own tools.
How is a low score defined?
You set the threshold when you turn it on, for example any rating at or below six. WebRun also flags open-text answers with clearly negative wording even when the numeric score passes.
Does it change or delete responses in Alchemer?
No. WebRun reads the results view and downloads the standard export. Responses, surveys and settings in Alchemer are never edited or removed.
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