A2 Hosting Automated Ticket Handoff
Every morning, WebRun opens the A2 Hosting customer portal, reads every open support ticket for signs it needs developer input, creates a Trello card for each one with a summary of the issue, and messages the assigned developer on WhatsApp.
How do I hand off A2 Hosting support tickets that need a developer?
WebRun checks every open A2 Hosting support ticket each morning, reading the subject and latest reply for signs it needs developer input. It creates a Trello card for each one with a summary of the issue and messages the assigned developer on WhatsApp, so a ticket that needs code or configuration work never sits unassigned in the queue.
- Tickets needing developer input get caught the same morning
- Every flagged ticket gets an assigned Trello card
- No open ticket sits unnoticed in the support queue
Built for Web agencies · freelance developers · site maintenance teams · hosting resellers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
my.a2hosting.comin a real browser with your saved login - no setup, no API keys. -
1
A2 Hosting - check open support tickets
a2hosting.com
WebRun opens A2 Hosting to check open support tickets. - Open the customer portal and review every open support ticket
- Read the ticket subject and latest reply
- Flag any that mention a code, plugin, or configuration issue needing developer input
Done when Every open ticket has a reviewed status and, if relevant, a developer flag.
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2
Trello - create a card for developer tickets
trello.com
WebRun opens Trello to create a card for developer tickets. - Create a card on the support board for each flagged ticket
- Include the ticket subject and a summary of the issue
- Leave it in the To Do column
Done when Every flagged ticket has an open Trello card.
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3
WhatsApp - message the assigned developer
whatsapp.com
WebRun opens WhatsApp to message the assigned developer. - Message the assigned developer with the new cards for the day
- Name the ticket and the issue
- Stay quiet on days nothing needs developer input
Done when The developer gets a WhatsApp message only on days a ticket needs their input.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to the support ticket on its own?
No. WebRun only reads tickets and hands off the ones needing developer input. Replying to a customer or closing a ticket always stays a manual step a person takes.
How does it decide a ticket needs a developer?
It looks for tickets mentioning a code, plugin, or configuration issue, the kind of problem support staff typically escalate, rather than routine billing or account questions.
Does it check every ticket or just new ones?
Every open ticket on the account each morning, so one that's been sitting a few days still gets caught, not just the ones opened that day.
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