Automated Worktile Approval Escalation Alerts
Every few minutes, WebRun checks Worktile for approval requests, whether a task sign off, an expense, or a stage gate, that have waited over four hours, pings the assigned approver on Telegram, and sends a Twilio text if it is still unresolved two hours later.
How do I stop approval requests from stalling in Worktile?
WebRun checks Worktile every few minutes for approval requests waiting over four hours and pings the assigned approver on Telegram with a direct link to the item. If it is still pending two hours later, WebRun sends a Twilio text as a second nudge, so approvals stop quietly blocking work while everyone assumes someone else is handling it.
- Approvals rarely sit stalled for more than a few hours
- Approvers get a direct link instead of hunting for the request
- Work stops waiting on approvals nobody noticed were pending
Built for Operations teams · project managers · approval workflow owners · team leads
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.worktile.comin a real browser with your saved login - no setup, no API keys. -
1
Worktile - find stalled approvals
worktile.com
WebRun opens Worktile to find stalled approvals. - Open Worktile and check pending approval requests
- Note how long each has been waiting and who it is assigned to
- Flag anything waiting over four hours
Done when Every approval request over four hours old is identified with its approver.
-
2
Telegram - ping the approver
telegram.org
WebRun opens Telegram to ping the approver. - Send the approver a direct message naming the request and the wait time
- Link straight to the item in Worktile
Done when Every stalled approver has been pinged on Telegram.
-
3
Twilio - escalate by text
twilio.com
WebRun opens Twilio to escalate by text. - Check whether the request is still pending two hours after the Telegram ping
- Send a short text to the approver as a second, harder to miss nudge
Done when Anything still stalled after the first ping gets a text escalation.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it approve requests on someone's behalf?
No. WebRun only reads pending approvals and alerts the approver. Approving or rejecting a request always happens in Worktile by a person.
Who gets the text message?
Only the internal approver already assigned to the request in Worktile. WebRun never texts a customer or anyone outside your team.
What counts as stalled?
Any approval waiting over four hours triggers the first Telegram ping, and two hours without action after that triggers the Twilio text.
Related templates
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