Automated Woopra Stalled Journey Alerts
Every Monday morning, WebRun opens Woopra, reads each tracked customer's journey and event activity, finds the ones with no recorded activity in the last two weeks, creates a Trello card for each stalled journey with its last known step, and pings customer success on WhatsApp with the count, so accounts going quiet get a human follow up before they churn.
How do I find customer journeys that have stalled in Woopra?
WebRun reads every customer's tracked journey in Woopra each Monday, finds the ones with no activity in the last two weeks, and creates a Trello card for each with their last known step. Customer success gets pinged on WhatsApp with the count, so accounts going quiet get a human follow up before they quietly churn.
- Stalled accounts get flagged within a week instead of at renewal time
- Customer success works from a Trello queue instead of an ad hoc list
- Only genuinely quiet accounts make the list, so the queue stays focused
Built for Customer success teams · SaaS account managers · Retention teams · Growth teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.woopra.comin a real browser with your saved login - no setup, no API keys. -
1
Woopra - find stalled customer journeys
- Open Woopra and read each tracked customer's journey and recent event activity
- Find accounts with no recorded activity in the last two weeks
- Capture the last known step in their journey
Done when Every customer journey has been checked for recent activity.
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2
Trello - create a follow up card per account
trello.com
WebRun opens Trello to create a follow up card per account. - Create a follow up card for each stalled account on the customer success board
- Include the last known step and how long it has been quiet
- Skip any account that already has an open card from a prior week
Done when Every newly stalled account has an open Trello card.
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3
WhatsApp - ping customer success
whatsapp.com
WebRun opens WhatsApp to ping customer success. - Message customer success with the count of newly stalled accounts
- Send only when there is at least one new stalled account
- Keep the message to the essentials
Done when Customer success has been pinged about this week's stalled accounts.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun contact the customer directly?
No. It only builds the internal follow up list for customer success. Reaching out to any account stays a decision for a person to make.
How long does an account need to be quiet to get flagged?
No recorded activity in the last two weeks. Accounts with any tracked event in that window are left off the list.
What happens once an account is followed up on?
Move its Trello card to done. WebRun will not create a duplicate card for that account again unless it goes quiet a second time later.
Related templates
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