Automated Web Hosting Canada Stale Case Chase
Every morning, WebRun opens Web Hosting Canada, reads every open support case and how long it's been waiting, posts a nudge to Microsoft Teams once any case has gone quiet for more than 2 days, and tracks each one on a Trello card until it's resolved.
How do I make sure a Web Hosting Canada support case never goes cold?
WebRun checks your open Web Hosting Canada support cases every morning, reads how long each has gone without a reply, and posts a nudge to Microsoft Teams once a case has been quiet for more than 2 days. It tracks each stale case on a Trello card until it's resolved, so a stuck support request gets chased instead of forgotten.
- No support case sits quiet for more than 2 days unnoticed
- Every stale case stays tracked on Trello until resolved
- The team gets a same day Teams nudge for anything stuck
Built for Small businesses in Canada · freelance web developers · site administrators · digital agencies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.webhostingcanada.cain a real browser with your saved login - no setup, no API keys. -
1
Web Hosting Canada - check open case status and age
webhostingcanada.ca
WebRun checks open case status and age in Web Hosting Canada. - Open the Web Hosting Canada client area and list open support cases
- Read the status and last reply date for each
- Flag any case with no reply in over 2 days
Done when Every open case's age since last reply is captured.
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2
Microsoft Teams - nudge the team about stale cases
microsoft.com
WebRun nudges the team about stale cases in Microsoft Teams. - Post a nudge to the team channel listing cases stale for more than 2 days
- Include the case subject and how long it's waited
- Skip the post on days with no stale cases
Done when The team gets a nudge whenever a case goes stale.
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3
Trello - track each case until resolved
trello.com
WebRun tracks each case on Trello until resolved. - Add or update a card for each stale case
- Move the card to Resolved once it's closed
- Leave replying to support as a manual step
Done when Every stale case is tracked on Trello until resolved.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it reply to support for me?
No. WebRun only reads case status and flags what's gone quiet. Replying to support stays a manual step you or your team takes.
What counts as stale?
Any open case with no reply from Web Hosting Canada support for more than 2 days. It triggers both the Teams nudge and the Trello card.
Will resolved cases keep showing up?
No. WebRun reads live case status each morning, so a case that's been resolved or closed gets moved to Resolved and drops off the nudge.
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