Stop questions going unanswered in your communities
Every afternoon, WebRun opens Viva Engage, walks the communities you follow for questions with no reply or no marked best answer, works out how long each has waited, pings the community manager on WhatsApp with the ageing list, and drafts a Gmail nudge to the subject expert for anything past a day.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I make sure community questions get answered?
WebRun chases unanswered Viva Engage questions every afternoon. It reads the communities you watch, lists questions with no reply or no best answer along with their waiting time, pings the community manager on WhatsApp, and drafts a Gmail nudge to the right expert for review.
- Every unanswered question is surfaced the same day it ages
- First posts from new joiners never sit ignored
- Experts get a written, reviewed nudge instead of a public callout
Built for community managers · internal communications · employee experience teams · knowledge managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
engage.cloud.microsoftin a real browser with your saved login - no setup, no API keys. -
1
Viva Engage - find unanswered questions
engage.cloud.microsoft
WebRun opens Viva Engage to find unanswered questions. - Open Viva Engage and go to each community on your watch list
- Find question posts with no reply, or with replies but no marked best answer
- Capture the poster, the community, the topic, and how long it has waited
- Skip announcements, praise posts, and anything already resolved
Done when Every unanswered question is listed with its community and waiting time.
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2
WhatsApp - ping the community manager
whatsapp.com How to Automate WhatsApp
WebRun opens WhatsApp to ping the community manager. - Post the ageing list to your internal community team group
- Show the community, the topic, and the hours waited, oldest first
- Highlight anything from a new joiner so first posts are never ignored
- Keep the message inside the internal group you approve during setup
Done when The community team has today's unanswered question list in WhatsApp.
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3
Gmail - draft a nudge to the expert
gmail.com How to Automate Gmail
WebRun opens Gmail to draft a nudge to the expert. - For each question waiting more than a day, draft an email to the named subject expert
- Include the question, the community, and a direct link to the post
- Leave every email in Drafts, unsent, for a human to review and send
- Never reply on the community post itself
Done when Each stale question has a nudge email drafted for review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post a reply in the community?
No. WebRun never posts, comments, reacts, or marks a best answer in Viva Engage. It only reads which questions are waiting and routes them to a human internally.
Does it email anyone on its own?
No. Every nudge is left unsent in Gmail Drafts. A person reads it, edits if needed, and presses send, so no colleague gets an automated chase.
How does it know a question was answered?
It reads the live thread each run. A question with a reply, or with a best answer marked, drops off the list and no further nudge is drafted.
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