Automated Smoke Shop Review Request SMS
Each morning, WebRun opens KORONA POS, finds customers from yesterday's completed transactions who have opted into SMS marketing and have not been messaged in the last 30 days, drafts a short review-request text, and queues each one in Twilio as a draft for your approval before any message is sent.
How do I automatically send review requests to smoke shop customers after a purchase?
WebRun opens KORONA POS each morning, finds opted-in customers from yesterday's transactions, and drafts a personalised review request SMS for each one in Twilio. No message is sent until you approve the batch. The 30-day cooldown prevents over-messaging, and your review count grows steadily with minimal manual effort.
- Review requests go out to every eligible customer without any manual work
- 30-day cooldown prevents customer fatigue and opt-out risk
- Owner approves every batch before a single text is sent
Built for smoke shop owners · vape shop managers · tobacco retailers building online reputation
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
koronapos.comin a real browser with your saved login - no setup, no API keys. -
1
KORONA POS - find eligible customers from yesterday's transactions
koronapos.com
WebRun opens KORONA POS to find eligible customers from yesterday's transactions. - Open KORONA POS and pull yesterday's completed transactions
- Filter to customers who have an SMS-opted-in phone number on file
- Exclude any customer messaged in the last 30 days to avoid over-messaging
- Collect customer name and phone number for each eligible record
Done when A list of eligible opted-in customers from yesterday is ready.
-
2
Twilio - queue drafted review request texts for approval
twilio.com
WebRun opens Twilio to queue drafted review request texts for approval. - Draft a short, friendly review-request SMS for each customer using their first name
- Include your Google Business Profile or Yelp review link in the message
- Queue each message as a draft in Twilio, not yet sent, for your approval
- Leave the drafts in the queue for the owner to review and approve before sending
Done when All review request drafts are queued in Twilio awaiting your approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send texts to customers automatically?
No. Every review request is drafted and queued in Twilio for your review first. No message is sent until you approve the batch, so you stay in control of every outbound text.
How does it avoid spamming customers?
It checks the contact history and skips anyone messaged in the last 30 days, and it only includes customers who have opted into SMS marketing in KORONA POS.
Can I customise the review request message?
Yes. Provide WebRun with your preferred template and tone, and it will use that wording for every draft, personalising only the customer name and transaction detail.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.