Automated Uscreen Cancellation Win-Backs
Every morning, WebRun opens Uscreen, lists the members who cancelled or lapsed in the last 24 hours along with how long they were subscribed and what they last watched, posts the list to your Microsoft Teams channel, and queues a short win-back text in Twilio for each of them that you approve before anything sends.
How do I follow up with members who cancel their video subscription?
WebRun opens Uscreen every morning and lists the members who cancelled or lapsed in the last 24 hours, with their plan, tenure, and any reason given. It posts the list to Microsoft Teams and queues a short win-back text in Twilio, unsent, for you to approve before anything goes out.
- Cancellations are visible the next morning, not at month end
- Long-standing members get a personal follow-up while it still matters
- No former member is texted without you approving the message
Built for course creators · fitness studios · membership sites · streaming publishers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.uscreen.tvin a real browser with your saved login - no setup, no API keys. -
1
Uscreen - find yesterday's cancellations
uscreen.tv
WebRun opens Uscreen to find yesterday's cancellations. - Open the Uscreen admin and go to your subscribers
- List every member who cancelled or lapsed in the last 24 hours
- Note the plan, how many months they were subscribed, and their lifetime value
- Record any cancellation reason they gave
- Note the last title they watched and how long ago
Done when Every cancellation from yesterday is listed with its context.
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2
Microsoft Teams - post the list with reasons
microsoft.com
WebRun opens Microsoft Teams to post the list with reasons. - Post yesterday's cancellations to your Microsoft Teams channel
- Show the plan, the months subscribed, and the reason on each line
- Put long-standing members at the top
- Add the running count of cancellations this month and last month for context
Done when The team can see who left yesterday and why.
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3
Twilio - queue win-back texts for approval
twilio.com
WebRun opens Twilio to queue win-back texts for approval. - Open Twilio and prepare a short win-back text for each member who left a phone number
- Reference how long they were a member and keep the tone warm, not pushy
- Leave every message queued and unsent
- Send nothing until you have read and approved the queue
Done when Win-back texts are drafted and waiting for your approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text members who cancelled without asking me?
No. Every win-back message is queued in Twilio and left unsent. You read the queue and approve it, so no former member is contacted without your say-so.
Does it offer discounts or change anyone's plan?
No. WebRun never edits a subscription, applies a discount, or reactivates an account in Uscreen. Any offer you want to make is written and sent by you.
What about members with no phone number?
They appear in the Microsoft Teams list with their tenure and reason, but no text is queued for them. You can follow up by email yourself if the member is worth chasing.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.