Automated Pessary Refit Reminders
Every morning, WebRun opens athenahealth to find patients due for a pessary refit in the next week, checks the original pelvic floor findings in Laborie's records to flag anyone whose case looks like it needs a full reassessment rather than a routine refit, logs the day's due list in a Google Sheet, and drafts a reminder text in Twilio for staff to review.
How do I automatically track and remind patients about pessary refits?
Every morning, WebRun checks athenahealth for patients due for a pessary refit in the next week, cross checks their original pelvic floor findings in Laborie's records to flag anyone who may need a full reassessment, and logs the due list in a Google Sheet. It drafts a reminder text in Twilio for staff to review, so no pessary patient goes overdue and no message goes out unapproved.
- No pessary refit slips past its due date
- Borderline cases get flagged for reassessment before the visit
- Every reminder is staff reviewed before it reaches a patient
Built for urogynecology clinics · FPMRS practices · pelvic floor nurses · front desk recall coordinators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
athenanet.athenahealth.comin a real browser with your saved login - no setup, no API keys. -
1
athenahealth - find patients due for a refit
athenahealth.com
WebRun opens athenahealth to find patients due for a pessary refit. - Open athenahealth and filter the pessary patient list to refits due in the next 7 days
- Capture the patient, pessary type and size, and the last fitting date for each
- Skip anyone already rescheduled or reminded this week
Done when Every patient due for a refit in the next week is listed with their pessary type and last fitting date.
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2
Laborie - flag anyone needing a full reassessment
laborie.com
WebRun checks Laborie records to flag anyone needing a full reassessment. - Check the patient's baseline pelvic floor and incontinence findings on file with Laborie
- Flag any patient whose original findings were borderline or severe, since a routine refit visit may need to become a full reassessment
- Note the flag on the patient's row for the provider to see before the visit
Done when Every due patient is marked as a routine refit or flagged for reassessment.
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3
Google Sheets - log the day's due list
google.com
WebRun logs the day's pessary refit due list in Google Sheets. - Open the Pessary Refit Due sheet
- Append each due patient with their fitting details, due date, and reassessment flag
- Mark patients already contacted so the list stays current
Done when The sheet lists every patient due this week with their status.
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4
Twilio - draft the patient reminder
twilio.com
WebRun drafts the patient reminder in Twilio for staff review. - Draft a plain reminder text with the due date and a request to call and schedule
- Leave every message unsent in Twilio for front desk staff to review
- Never send the reminder to the patient directly. A staff member approves and sends it
Done when A reviewed reminder is queued in Twilio for every patient due this week.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text patients about their refit without staff review?
No. Every reminder is drafted in Twilio and left unsent. A staff member reviews the due date and message before sending it, so no text reaches a patient unapproved.
How does it know if a refit visit should become a full reassessment?
It checks the patient's original pelvic floor and incontinence findings on file with Laborie and flags anyone whose case was borderline or severe, so the provider can decide whether more than a routine refit is needed.
What if a patient already rescheduled their own appointment?
It reads the live schedule in athenahealth each morning, so anyone already booked or contacted that week is skipped and does not get a duplicate reminder.
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