Automated Travelers Stalled Claim Chasing
Every Monday, WebRun opens Travelers, finds open claims with no activity logged in over a week, drafts a polite check-in email to the adjuster or contact on file for each one in Gmail, and logs every claim's number, status, and last activity date in Airtable so nothing stalls quietly.
How do I chase Travelers claims that have stalled?
WebRun checks Travelers every Monday for open claims with no logged activity in over a week, drafts a check-in email to the adjuster or contact on file for each one in Gmail, and logs the claim number and status in Airtable. Every draft stays unsent for your review, so stalled claims get chased without an email going out unapproved.
- Stalled claims get a drafted check-in every Monday, not weeks later
- Every claim's status lives in one Airtable log
- Claims with new activity drop off the chase list automatically
Built for insurance agents · claims coordinators · risk managers · commercial policyholders
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.travelers.comin a real browser with your saved login - no setup, no API keys. -
1
Travelers - find claims with no update in over a week
travelers.com
WebRun opens Travelers to find claims with no update in over a week. - Open the Travelers claims center and list every open claim
- Capture the claim number, status, and date of last activity for each
- Filter to claims with no update in the last 7 days
Done when Every claim untouched for a week or more is captured with its last activity date.
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2
Gmail - draft a check-in email for each stalled claim
gmail.com
WebRun opens Gmail to draft a check-in email for each stalled claim. - Draft a polite check-in email to the adjuster or contact on file for each stalled claim
- Reference the claim number and the date it was opened
- Leave every draft unsent in your Gmail drafts folder for review
Done when A draft check-in email exists for every stalled claim, unsent.
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3
Airtable - log every claim's status
airtable.com
WebRun opens Airtable to log every claim's status. - Log each stalled claim's number, status, and last activity date
- Mark whether a check-in draft was created for it
- Update the record once a claim shows new activity
Done when Every stalled claim is logged in Airtable with its current status.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email the adjuster or claimant without me?
No. WebRun only drafts the check-in email and leaves it unsent in Gmail. A human reviews and sends every message, so nothing goes out on a claim without your approval.
What counts as a stalled claim?
Any open claim with no logged activity in the last 7 days. It is flagged the following Monday with a drafted check-in ready for your review.
What happens once a claim gets a new update?
It reads the live activity log in Travelers each week, so a claim that has since moved forward drops off the chase list automatically.
Related templates
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