Automated Toky Voicemail Handoff and Acknowledgment
Every hour, WebRun checks Toky for new voicemails, notifies the assigned rep on Telegram with the transcript, and drafts a short acknowledgment text through Twilio letting the caller know a callback is coming, left unsent for a human to review and send.
How do I hand off Toky voicemails with a quick caller acknowledgment?
WebRun checks Toky every hour for new voicemails, notifies the assigned rep on Telegram with the transcript, and drafts a short acknowledgment text through Twilio for the caller, left for a human to approve, so voicemails get a fast handoff and the caller can hear their message was received.
- Voicemails are transcribed and handed off within the hour
- Callers can get a reviewed acknowledgment before the callback
- Every acknowledgment text is approved before it sends
Built for sales teams · support teams · small business owners · remote teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
toky.coin a real browser with your saved login - no setup, no API keys. -
1
Toky - transcribe new voicemails
toky.co
WebRun opens Toky to transcribe new voicemails. - Open Toky and list voicemails received in the last hour
- Transcribe each one
- Work out which rep the voicemail is meant for
Done when Every new voicemail is transcribed and matched to an owner.
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2
Telegram - notify the assigned rep
telegram.org
WebRun opens Telegram to notify the assigned rep. - Send the assigned rep a Telegram message with the transcript
- Include the caller number
- Ask the rep to call back when they can
Done when The assigned rep has been notified internally with the transcript.
-
3
Twilio - draft a caller acknowledgment
twilio.com
WebRun opens Twilio to draft a caller acknowledgment. - Draft a short text telling the caller a callback is coming
- Leave the draft unsent for a human to review and approve
- Keep the message brief and reassuring
Done when An acknowledgment text draft exists for the caller, unsent.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will the acknowledgment text send on its own?
No. WebRun only drafts it through Twilio. A human has to review and send it before the caller receives anything.
Does WebRun call the person back?
No. It transcribes the voicemail and hands it to your rep internally on Telegram. The actual callback is placed by the rep.
Why draft an acknowledgment instead of just handing off the voicemail?
So the caller can hear back quickly that their message was received, even before the rep has time for the full callback, once a human approves sending it.
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