Automated Toast Guest Feedback Routing
Every morning, WebRun reviews Toast's guest feedback for low-rated responses from the prior day, compiles the details of each negative rating, drafts a summary for the manager, and posts it to Slack so every unhappy guest gets a timely, personal follow-up.
How do I automatically route negative Toast POS guest reviews to my manager?
WebRun checks Toast guest feedback every morning, finds all ratings of 3 stars or below from the prior day, and posts a Slack alert to the manager for each one with the guest name, rating, comment, server, and order details. No negative review sits unread, and no reply is ever sent to a guest without a human approving it.
- Every negative guest review is routed to a manager before the next service
- No reply is ever sent to a guest without human review and approval
- Routing rules configurable by complaint type and manager role
Built for restaurant managers · restaurant owners · hospitality groups · multi-location operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.toasttab.com/restaurants/adminin a real browser with your saved login - no setup, no API keys. -
1
Toast - read prior-day guest feedback and low ratings
toasttab.com
WebRun opens Toast to read prior-day guest feedback and low ratings. - Open Toast and navigate to Guest Feedback for yesterday
- Filter for ratings of 3 stars or below
- Capture the guest name, rating, written comment, order details, and server name for each low rating
- Note the visit time and order total for context
Done when All prior-day low-rated feedback is captured with full guest and order context.
-
2
Slack - post routed alert for each negative review
slack.com
WebRun opens Slack to post routed alert for each negative review. - Post one alert per negative review to the manager's Slack channel
- Include the guest name, rating, comment, server, and visit details
- Add a note reminding the manager to reply to the guest personally. Do not draft or send any reply to the guest automatically
Done when Manager sees a Slack alert for every prior-day negative guest review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun reply to guests on my behalf?
No. WebRun never contacts a guest directly. It only routes the feedback to your manager in Slack. All guest replies are written and sent by a human.
What star rating counts as negative?
The default threshold is 3 stars or below, matching Toast's own low-rating flag. You can adjust this threshold during setup.
Can it route different types of feedback to different managers?
Yes. You can configure routing rules during setup, for example, food-quality complaints to the kitchen manager and service complaints to the floor manager.
Related templates
Put this on autopilot.
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