Automated Text Request Weekly Response Scorecard
Every Monday, WebRun opens Text Request, compiles the average and longest first response time by rep for the past week, logs a row per rep to Airtable, and emails the support team a recap so response time stays visible before it shows up as a customer complaint.
How do I track my team's Text Request response times?
WebRun compiles average and longest first response time by rep from Text Request every Monday, logs the scorecard to Airtable, and emails the support team a recap flagging any rep over target, so slow response times are caught in the weekly review instead of in a customer complaint.
- Response times are compiled every Monday without a manual pull
- Reps over target are flagged before it becomes a complaint
- A running trend by rep builds up in Airtable
Built for customer support · retail teams · service businesses · small business owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
textrequest.comin a real browser with your saved login - no setup, no API keys. -
1
Text Request - compile response times
textrequest.com
WebRun opens Text Request to compile response times. - Open Text Request reporting for the last 7 days
- Pull average and longest first response time by rep
- Flag any rep over your response time target
Done when Last week's response times are compiled by rep.
-
2
Airtable - log the scorecard
airtable.com
WebRun opens Airtable to log the scorecard. - Open the response time tracking base in Airtable
- Add a row per rep with this week's numbers
- Tag any rep flagged as over target
Done when This week's response time scorecard is logged in Airtable.
-
3
Gmail - email the recap
gmail.com
WebRun opens Gmail to email the recap. - Draft a short recap of average response time and any rep over target
- Send it to the support team distribution list
- Link back to the full Airtable base
Done when The support team has this week's response time recap in their inbox.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun reply to customer texts to improve the numbers?
No. It only reads response time data already recorded in Text Request and reports on it. Every reply is still sent by your team.
What counts as first response time?
The time between an inbound text arriving and your team's first reply, the same timestamp data Text Request already tracks per conversation.
Can I see more than this week's numbers?
Yes, the Airtable base keeps every prior week's row, so a rep's response time trend is visible over time, not just the latest week.
Related templates
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