Automated Textline Unanswered Conversation Alerts
Every hour, WebRun checks Textline for inbound conversations that have gone unanswered past your set window, logs each one to a Google Sheets worklist with the assigned rep, and emails the manager a nudge so a customer text does not sit without a reply for another shift.
How do I make sure Textline conversations do not go unanswered?
WebRun checks Textline every hour for inbound conversations left unanswered past your response window, logs each one to Google Sheets with the assigned rep, and emails the manager a nudge, so a customer text never sits without a reply simply because no one happened to notice it.
- Stale conversations are caught within the hour they go overdue
- Managers get a direct nudge instead of a delayed report
- Answered conversations drop off the worklist automatically
Built for customer support · retail teams · field service teams · small business owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
textline.comin a real browser with your saved login - no setup, no API keys. -
1
Textline - find unanswered conversations
textline.com
WebRun opens Textline to find unanswered conversations. - Open Textline and list inbound conversations with no reply yet
- Check how long each has gone unanswered
- Keep only conversations past your response window
Done when Every stale unanswered conversation is identified with its wait time.
-
2
Google Sheets - log each stale conversation
google.com
WebRun opens Google Sheets to log each stale conversation. - Open the conversation tracking sheet
- Add a row per stale conversation with the assigned rep
- Mark rows still unanswered on the next check
Done when Every stale conversation has a logged row in Sheets.
-
3
Gmail - email the manager a nudge
gmail.com
WebRun opens Gmail to email the manager a nudge. - Draft a short nudge listing each stale conversation and its rep
- Send it to the team manager
- Link back to the full sheet for detail
Done when The manager has been nudged internally about stale conversations.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun reply to the customer text?
No. It only tracks how long a conversation has gone unanswered and nudges the manager internally. Any reply is sent by your team from Textline directly.
What counts as the response window?
Whatever you set as acceptable, for example 2 business hours. Only conversations still open past that window get logged and nudged.
What happens once a rep replies?
The next hourly check sees the reply logged in Textline and the conversation drops off the stale worklist automatically.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.