Automated Tattoo Touch-Up Reminders
Every Monday, WebRun opens Square Appointments, finds clients whose tattoo session was completed 6 to 10 weeks ago and who have not yet booked a touch-up, drafts a friendly reminder text via Twilio for each one, and posts the batch to Slack for approval before any message is sent.
How do I automatically remind tattoo clients to book their free touch-up?
WebRun opens Square Appointments every Monday, finds clients whose tattoo was completed 6 to 10 weeks ago and who have not yet booked a touch-up, then drafts a personalised reminder text via Twilio for each one. The batch is posted to Slack for staff approval before any message reaches a client.
- Every eligible client is prompted to book their touch-up before the window closes
- Draft reminder texts are reviewed in Slack before reaching any client
- Clients who have already booked a touch-up are automatically skipped
Built for tattoo studios · tattoo artists · studio managers · body art shops
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
squareup.com/appointmentsin a real browser with your saved login - no setup, no API keys. -
1
Square Appointments - find clients in the touch-up window
squareup.com
WebRun opens Square Appointments to find clients in the touch-up window. - Open Square Appointments and find all tattoo sessions completed between 6 and 10 weeks ago
- Check each client's appointment history to confirm they have not booked a touch-up since their original session
- List the eligible clients with their name, phone number, artist, and original session date
Done when All clients in the touch-up window who have not yet booked are identified and listed.
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2
Twilio - draft touch-up reminder texts
twilio.com
WebRun opens Twilio to draft touch-up reminder texts. - Draft a warm, personalised text for each eligible client noting their artist's name and reminding them that their complimentary touch-up is available for a limited time
- Include a booking link or a prompt to reply to schedule the touch-up
- Stage all texts as drafts in Twilio but do not send until approved
Done when Touch-up reminder texts are staged in Twilio for every eligible client, all unsent and awaiting approval.
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3
Slack - queue for approval
slack.com
WebRun opens Slack to queue for approval. - Post a Slack message listing the eligible clients, their original session dates, and a preview of each reminder text
- Prompt a team member to review the batch and approve the send for the clients they are happy to contact
Done when The team has a Slack review of all pending touch-up reminder texts before any are sent.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text clients without a team member approving first?
No. All touch-up reminder texts are drafted in Twilio and held unsent. The full batch is posted to Slack for a staff member to review and approve before any message is delivered to a client.
What if a client already booked a touch-up through a different channel?
WebRun checks Square Appointments for any touch-up booking made since the original session date. If a booking is found, that client is automatically excluded from the reminder batch for that week.
Can I adjust the touch-up window to match the studio's policy?
Yes. The default window is 6 to 10 weeks after the original session, but you can set any range to match your studio's complimentary touch-up policy when you configure the workflow.
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