Follow up on every Square failed payment before it slips away
Every morning, WebRun checks Square for payments that failed or declined in the last 24 hours, logs each one in a Google Sheet with the customer name, amount, and failure reason, and drafts a follow-up message for your review before anything is sent to the customer.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically track and follow up on failed Square payments?
WebRun checks Square every morning for failed or declined payments from the past 24 hours, logs each one in a Google Sheet with the customer name, amount, and failure reason, and drafts a follow-up message for your team to review. No message reaches the customer until a team member approves it.
- No failed payment slips through without a logged follow-up task
- Draft messages are ready for team review, cutting response time
- Customers are never contacted without human approval
Built for retail store owners · service business owners · Square POS merchants · small business operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
squareup.com/dashboardin a real browser with your saved login - no setup, no API keys. -
1
Square - find failed and declined payments
squareup.com How to Automate Square
WebRun opens Square to find failed and declined payments. - Open Square Dashboard and go to Transactions
- Filter to the last 24 hours and identify any failed or declined payments
- Capture customer name, sale amount, failure code, and time of attempt for each
Done when Every failed payment from the past 24 hours is identified with its details.
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2
Google Sheets - log each failure with details
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log each failure with details. - Append each failed payment as a new row: date, customer, amount, failure reason, status
- Draft a polite follow-up message for each customer and paste it into the Notes column
- Leave the status as 'Pending review' so a team member can approve before contacting the customer
Done when All failed payments are logged and draft messages are ready for team review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it automatically contact the customer about the failed payment?
No. WebRun drafts the follow-up message and logs it for your team to review. Nothing is sent to the customer until a team member approves and sends it manually.
What types of payment failures does it catch?
It catches declined cards, insufficient funds, and any transaction Square marks as failed. Chargebacks and disputes are handled separately by the chargeback template.
Can it flag high-value failures for priority follow-up?
Yes. Set a dollar threshold and WebRun will mark those rows in the sheet so your team knows to prioritize them.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.