Route Square customer feedback to the right person instantly
Every morning, WebRun reads Square customer feedback submitted in the last 24 hours, sorts it by rating, and posts a Slack digest: positive feedback is highlighted for the team to celebrate, while low-rated feedback is flagged with the transaction details for the manager to follow up.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically route Square customer feedback to the right team member?
WebRun reads all Square customer feedback from the past 24 hours every morning, sorts it by star rating, and routes it in Slack: positive reviews go to the team channel as a daily win, while low-rated feedback goes to the manager channel with full transaction details for same-day follow-up. No feedback sits unread.
- Negative feedback is in the manager's Slack within hours, not days
- Positive feedback energizes the team every morning
- No customer comment sits unread in a dashboard no one checks
Built for retail shop owners · cafe and restaurant operators · service business managers · Square merchants with staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
squareup.com/dashboardin a real browser with your saved login - no setup, no API keys. -
1
Square - read and categorize customer feedback by rating
squareup.com How to Automate Square
WebRun opens Square to read and categorize customer feedback by rating. - Open Square Dashboard and navigate to Customer Directory, then Feedback
- Pull all feedback submitted in the last 24 hours
- Categorize each response: 4-5 stars as positive, 1-3 stars as needs attention
- Capture the rating, comment, associated transaction, and customer name for each
Done when All feedback from the last 24 hours is categorized with transaction details.
-
2
Slack - route feedback to the right channel and person
slack.com How to Automate Slack
WebRun opens Slack to route feedback to the right channel and person. - Post positive feedback to your team channel as a win of the day
- Post low-rated feedback to the manager channel with the full comment and transaction details for follow-up
- If no feedback was received, post a brief note so the team knows the run completed
Done when All feedback is routed to the correct Slack channels.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to customers who leave negative feedback automatically?
No. WebRun routes the feedback to your manager's Slack channel for review. Any response to the customer is written and sent by a human, keeping your reply thoughtful and on-brand.
Can it send positive feedback to Google for a review request?
WebRun can draft a review request message for happy customers and add it to the queue for your team to send. Outbound customer messages require human approval before sending.
Does it handle feedback from Square's digital receipts and email surveys?
Yes. WebRun reads all feedback captured through Square's feedback feature, whether submitted via digital receipt, email, or in-app prompt.
Related templates
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