Automated Splitit Failed Installment Alerts
Every morning, WebRun opens the Splitit merchant dashboard, checks for installment charges that failed on a customer's card, archives the failure report to Google Drive, and texts your billing team through Twilio with the order and amount so it gets a same-day follow-up.
How do I get alerted about failed Splitit installment payments?
WebRun checks your Splitit merchant dashboard every morning for installment charges that failed on a customer's card, archives the failure report to Google Drive, and texts your billing team through Twilio with the order and amount. It never retries the charge or refunds the customer itself, so failed installments get a same-day follow-up.
- Failed installments get a same-day follow-up instead of stacking up
- Every failure is documented before the record ages out
- Billing hears about it by text instead of checking the dashboard daily
Built for merchants using Splitit · ecommerce billing teams · retail finance operations · collections teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.splitit.comin a real browser with your saved login - no setup, no API keys. -
1
Splitit - check failed installment charges
splitit.com
WebRun opens Splitit to check failed installment charges. - Open the Splitit merchant dashboard and review this cycle's installment charges
- Filter to charges marked failed or declined
- Capture the order reference, customer, and amount for each
Done when Every failed installment charge is captured with its details.
-
2
Google Drive - archive the failure report
drive.google.com
WebRun archives the failure report in Google Drive. - Save the failure report to the shared billing folder
- Name the file with today's date for easy reference
- Append to the existing month's report rather than overwriting it
Done when Today's failure report is archived in Google Drive.
-
3
Twilio - text the billing team
twilio.com
WebRun uses Twilio to text the billing team. - Text your billing team the order reference and amount for each failure
- Ask them to follow up on collecting the installment
- Leave the charge itself untouched
Done when Billing has been texted about every failed installment this morning.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun retry the charge or refund the customer itself?
No. WebRun never sends a payment, issues a refund, or transfers funds on its own. It only flags the failed installment and texts your billing team, leaving any retry or refund for a human to action.
Who receives the Twilio text about a failed installment?
Your internal billing team, not the customer. WebRun never texts or contacts the customer on its own.
Does it report the same failure twice?
No. Each morning's report only covers new failures since the last run, appended to the existing month's archive in Google Drive.
Related templates
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