Automated Sendcloud Shipment Exception Alerts
Every morning, WebRun opens Sendcloud, checks tracking status across active shipments, saves a report of anything stuck in transit or flagged as a carrier exception to Google Drive, and posts a Slack alert to the fulfillment team so a stuck package gets chased the same day.
How do I catch stuck Sendcloud shipments before customers complain?
WebRun checks Sendcloud every morning for shipments stuck in transit or flagged as a carrier exception. It saves a report to Google Drive and posts a Slack alert to the fulfillment team with the order number and carrier for each, so a stuck package gets chased the same day instead of surfacing in a customer complaint.
- Stuck shipments get flagged the same morning they stall
- Every exception has a filed report instead of a lost tracking tab
- Urgent delays over 5 days get called out separately
Built for ecommerce operations · fulfillment teams · online retailers · logistics coordinators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
account.sendcloud.comin a real browser with your saved login - no setup, no API keys. -
1
Sendcloud - find stuck or exception shipments
sendcloud.com
WebRun opens Sendcloud to find stuck or exception shipments. - Open Sendcloud and review tracking status for active shipments
- Keep shipments stuck in one status for 3 or more days or flagged as an exception
- Capture the order number, carrier, and last status for each
Done when Every stuck or exception shipment is listed with its details.
-
2
Google Drive - file the exception report
drive.google.com
WebRun opens Google Drive to file the exception report. - Save today's exception report to the fulfillment folder
- Name the file with today's date
- Keep a running history of past exception reports
Done when Today's exception report is filed in Drive.
-
3
Slack - alert the fulfillment team
slack.com
WebRun opens Slack to alert the fulfillment team. - Post an alert listing today's stuck and exception shipments
- Include the order number and carrier for each
- Flag anything stuck more than 5 days as urgent
Done when The fulfillment channel has today's exception alert.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it contact the carrier or the customer?
No. WebRun only reads tracking status from Sendcloud and reports it internally. Contacting the carrier or the customer about a delay stays with your team.
Does it reship or refund an order?
No. WebRun only flags the exception. Any decision to reship, refund, or replace an order is made by your team.
What counts as stuck?
A shipment with no tracking movement for 3 or more days, or one the carrier has already flagged as an exception.
Related templates
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