Automated Royal Mail Exception Handoff
Every morning, WebRun opens your Royal Mail business account, checks every shipment in transit for a delay or delivery exception, logs each one to an Airtable tracker, and emails the fulfillment team the ones that need a look with the tracking number and order reference.
How do I hand off delayed Royal Mail shipments to my fulfillment team?
WebRun checks every Royal Mail shipment in transit each morning for a delay or delivery exception, logging each one to an Airtable tracker. It emails the fulfillment team the tracking number and order reference for anything that needs a look, so a delayed parcel gets handled the same day instead of at a customer complaint.
- Delayed shipments reach the fulfillment team the same morning
- Every exception gets logged instead of relying on memory
- Customers never get messaged directly by the automation
Built for Ecommerce sellers · fulfillment teams · small business retailers · online store owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.royalmail.comin a real browser with your saved login - no setup, no API keys. -
1
Royal Mail - check shipments for exceptions
royalmail.com
WebRun opens Royal Mail to check shipments for exceptions. - Open the business shipping dashboard
- Check the tracking status of every shipment still in transit
- Flag any shipment marked delayed or with a delivery exception
Done when Every in-transit shipment has been checked for an exception.
-
2
Airtable - log each exception
airtable.com
WebRun opens Airtable to log each exception. - Add a row for each new exception found today
- Include the tracking number, order reference, and exception type
- Mark resolved exceptions as closed once tracking shows movement
Done when Every exception found today has a row in Airtable.
-
3
Gmail - hand off to the fulfillment team
gmail.com
WebRun opens Gmail to hand off to the fulfillment team. - Draft an email to the fulfillment team listing today's exceptions
- Include the tracking number and order reference for each
- Skip the email on days with no new exceptions
Done when The fulfillment team has been emailed today's exceptions, if any.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact Royal Mail or the customer about the delay?
No. WebRun only reads tracking status and hands the list to your fulfillment team by email. Contacting Royal Mail or the customer stays a human decision.
What counts as an exception?
Any shipment Royal Mail itself marks delayed or flags with a delivery exception. Shipments still moving normally aren't included.
Does it track shipments after they're resolved?
Once tracking shows the shipment moving again or delivered, it is marked closed in Airtable and drops off the daily email.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.