Automated Loop Returns Policy Exception Drafts
Every morning, WebRun opens Loop Returns, identifies return requests that triggered a policy exception such as a late return or a non-returnable item, drafts a clear, on-brand response for each, and saves it as a Gmail draft so your team can review and send it with a single click.
How do I automatically draft responses to return policy exceptions for my team to approve?
WebRun opens Loop Returns every morning and finds every return request that triggered a policy exception, such as a late return or a non-returnable item. It drafts a clear, on-brand response for each and saves it as a Gmail draft addressed to the customer. No message is sent until a human reviews and approves it.
- Every policy exception has a drafted response ready for review each morning
- No exception response is ever sent without a human approving it first
- Team spends minutes approving drafts instead of writing responses from scratch
Built for ecommerce brands · DTC retailers · Shopify merchants · CX and returns teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.loopreturns.comin a real browser with your saved login - no setup, no API keys. -
1
Loop Returns - find policy exception return requests
loopreturns.com
WebRun opens Loop Returns to find policy exception return requests. - Open Loop Returns and filter to return requests flagged as policy exceptions
- Capture the exception type (late return, non-returnable item, missing tag, etc.), customer email, and order details
Done when All policy exception return requests from the past 24 hours are identified with their exception type and customer details.
-
2
Gmail - draft responses for human review and approval
gmail.com
WebRun opens Gmail to draft responses for human review and approval. - For each exception, draft a clear, polite, on-brand response that explains the policy and, where applicable, offers an alternative resolution
- Save each response as a Gmail draft addressed to the customer
- Do NOT send the draft. Leave it for a human to review and approve before sending
Done when Every policy exception has a drafted Gmail response saved as a draft, unsent, for team review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun send the exception response to the customer automatically?
No. Every response is saved as a Gmail draft and left unsent. A human must review and click Send, so no customer receives a message without approval.
What kinds of policy exceptions does it cover?
It handles the most common exception types in Loop Returns: late returns outside the window, non-returnable items, returns missing original tags, and items flagged as final sale.
Can I customize the draft tone or offer an alternative resolution?
Yes. During setup you can give WebRun a tone guide and specify which exception types should include an alternative, such as store credit, and it will follow those rules in every draft.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.