Automatic Qualaroo Negative Feedback Alerts
Every day, WebRun opens Qualaroo, reads every nudge response collected since the last run, posts a weekly scorecard of response volume and sentiment to Telegram, and sends you an immediate Twilio text whenever a response is marked strongly negative.
How do I get alerted to negative Qualaroo feedback instantly?
WebRun reads new Qualaroo nudge responses every day, posts a weekly response and sentiment scorecard to Telegram, and sends you an immediate Twilio text whenever a response comes in strongly negative. Routine feedback trends land in a weekly summary while urgent, negative signals reach you the moment they happen.
- Strongly negative feedback reaches you within minutes
- Weekly sentiment trends land in Telegram without manual export
- No response is missed because someone forgot to check Qualaroo
Built for product teams · UX researchers · customer experience teams · growth teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
qualaroo.comin a real browser with your saved login - no setup, no API keys. -
1
Qualaroo - read new nudge responses
qualaroo.com
WebRun opens Qualaroo to read new nudge responses. - Open Qualaroo and read responses collected since the last run
- Note the sentiment already scored on each response
- Separate out anything marked strongly negative
Done when Every new response has been read and checked for sentiment.
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2
Telegram - post the weekly scorecard
telegram.org
WebRun opens Telegram to post the weekly scorecard. - Post the weekly response volume and sentiment breakdown to Telegram
- Compare it against the prior week
- Send this once a week on Monday
Done when The team has this week's Qualaroo scorecard in Telegram.
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3
Twilio - text you on strongly negative responses
twilio.com
WebRun opens Twilio to text you on strongly negative responses. - Send you a text the moment a strongly negative response comes in
- Include the page and the response text
- Skip the text on runs with nothing strongly negative
Done when You have been texted for any strongly negative response since the last run.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it reply to the person who left feedback?
No. WebRun only alerts your team internally through Telegram and Twilio. It never messages the visitor who responded to a nudge.
How is strongly negative decided?
It reads the sentiment already scored by Qualaroo on each response, so the alert reflects Qualaroo's own recorded rating, not a separate judgment.
Why does negative feedback get a text instead of waiting for the scorecard?
A strongly negative response can point to something actively breaking for a user, so it gets an immediate Twilio text instead of waiting for the weekly Telegram summary.
Related templates
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