Automated Qrvey Embedded Report Issue Handoff
Every hour, WebRun opens Qrvey, checks embedded dashboards and reports for a widget failing to render or a data set failing to load, creates a Trello card naming the app, the report, and the error, and pings the engineering lead on WhatsApp, so a customer-facing analytics issue gets handed off and fixed before more customers hit it.
How do I get alerted when a Qrvey embedded report breaks for customers?
WebRun checks your Qrvey embedded dashboards and reports every hour for a widget failing to render or a data set failing to load. Each broken report becomes a Trello ticket with the app and error, and the engineering lead gets pinged on WhatsApp, so a customer-facing analytics issue gets handed off and fixed quickly.
- Broken customer-facing reports get caught and handed off within the hour
- The engineering lead gets the exact app and error, not a vague complaint
- Duplicate tickets are skipped so the board only shows active issues
Built for SaaS product teams · Embedded analytics teams · Engineering leads · Customer success teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
qrvey.comin a real browser with your saved login - no setup, no API keys. -
1
Qrvey - check embedded reports for errors
- Open Qrvey and check embedded dashboards and reports for errors
- Find any widget failing to render or data set failing to load
- Capture the app, the report, and the error message
Done when Every broken widget or report has been captured with its detail.
-
2
Trello - create the handoff ticket
trello.com
WebRun opens Trello to create the handoff ticket. - Create a ticket on the embedded analytics issues board
- Include the app, report, and error
- Skip a report that already has an open ticket for the same issue
Done when Every newly broken report has an open Trello ticket.
-
3
WhatsApp - ping the engineering lead
whatsapp.com
WebRun opens WhatsApp to ping the engineering lead. - Message the engineering lead naming the broken report and the customer-facing app
- Send only while the issue is still active
- Keep the message to the essentials
Done when The engineering lead has been pinged about the issue.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun fix the broken report itself?
No. It only detects and hands off the issue. Fixing the underlying widget or data connection stays with your engineering team.
Does it contact the affected customer?
No. It only creates an internal ticket and pings your engineering lead. WebRun never reaches out to a customer directly.
What counts as a broken report?
A widget that fails to render or a data set that fails to load when the embedded analytics page is checked.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.