Automated Podium Unanswered Message Chase
Twice a day, WebRun opens your Podium inbox, finds every conversation and missed call that has gone unanswered past your response window, drafts a short reply in the thread but leaves it unsent, creates a Trello card per customer waiting, and files a dated follow-up log in Google Drive.
How do I make sure no Podium message goes unanswered?
WebRun opens your Podium inbox twice a day and finds every conversation and missed call left unanswered past your response window. It drafts a reply in each thread without sending it, creates a Trello card per waiting customer with the wait time, and files a response-time log in Google Drive.
- No customer message sits unanswered past your response window
- The front desk opens Trello to a longest-wait-first call list
- Response times are logged so the trend is visible month to month
Built for dealerships · dental and medical practices · home services · retail front desks
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.podium.comin a real browser with your saved login - no setup, no API keys. -
1
Podium - find unanswered conversations
podium.com
WebRun opens Podium to find unanswered conversations. - Open the Podium inbox and sort conversations by last activity
- List every thread where the customer spoke last and nobody replied inside your response window
- Add missed calls with no follow-up text alongside them
- Draft a short, on-brand reply in each thread and leave it unsent for a person to send
Done when Every waiting customer is listed and has a drafted reply ready for approval.
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2
Trello - card each customer waiting
trello.com
WebRun opens Trello to card each customer waiting. - Create a Trello card for each waiting customer on your front-desk board
- Title it with the customer name and how long they have waited
- Add the last message, the channel it came in on, and the phone number in the description
- Move the longest waits to the top of the list and skip anyone already carded today
Done when Every waiting customer has one Trello card, longest wait first.
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3
Google Drive - file the response log
drive.google.com
WebRun opens Google Drive to file the response log. - Open your response-time folder in Google Drive and append today's run to the running log
- Record how many conversations were waiting, the longest wait, and the average
- Keep one row per run so the trend over weeks is readable
- Name the file by month so it stays easy to find
Done when Today's response-time record is saved in Google Drive.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers on its own?
No. WebRun writes the reply into the Podium thread and leaves it unsent. A person reads it and presses send, so no customer ever receives a message that a human has not approved.
How does it decide a conversation is unanswered?
It reads who spoke last in each Podium thread and how long ago. Anything where the customer spoke last and the wait is past your response window, for example two hours, goes on the list.
Will the same customer get carded twice?
No. WebRun checks the Trello board before creating a card and skips anyone already on it today, so the front desk sees one card per waiting customer.
Related templates
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