Automated Planoly Comment and DM Tracking
Every hour, WebRun opens Planoly's Conversations inbox, checks for new Instagram and Pinterest comments and DMs across your connected accounts, creates a Trello card for each one that needs a reply, and messages the team on WhatsApp when the queue grows.
How do I keep up with comments and DMs across my Planoly accounts?
WebRun checks Planoly's Conversations inbox every hour for new Instagram and Pinterest comments and DMs, creates a Trello card for each one that needs a reply, and messages the team on WhatsApp when the queue grows. It never replies on its own, so every response still comes from a real person on your team.
- No comment or DM sits unanswered across accounts you manage
- The team works from one Trello queue instead of the raw inbox
- Growing backlogs get flagged on WhatsApp before they pile up
Built for Social media managers · ecommerce brands · influencer teams · marketing agencies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.planoly.com/loginin a real browser with your saved login - no setup, no API keys. -
1
Planoly - check new comments and DMs
planoly.com
WebRun opens Planoly to check new comments and DMs. - Open the Conversations inbox in Planoly
- Review new comments and direct messages across connected accounts
- Note which ones still need a reply
Done when Every new comment and DM since the last check has been reviewed.
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2
Trello - create a card for each one
trello.com
WebRun opens Trello to create a card for each one. - Create a card for each comment or DM needing a reply
- Add the account, the message, and a link back to it
- Move any card that's since been answered to Done
Done when Every open comment and DM has a Trello card.
-
3
WhatsApp - message the team
whatsapp.com
WebRun opens WhatsApp to message the team. - Message the team with the count of new items needing a reply
- Flag anything waiting more than a few hours first
- Link to the Trello board
Done when The team knows the size of the queue and where to work from.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun reply to comments or DMs on Planoly?
No. It only logs what needs a reply as a Trello card. Every actual reply is still written and sent by a person on your team.
Does it check Pinterest as well as Instagram?
Yes. It checks Conversations across every account you have connected to Planoly, not just one platform.
How do I know what's most urgent?
The WhatsApp alert calls out anything that's been waiting the longest first, so the team can pick up the oldest items.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.