Automated Pendo Adoption and NPS Scorecard
Every Monday, WebRun opens Pendo, pulls last week's feature adoption rates and NPS responses, opens a Trello card for any feature below its adoption target with relevant NPS comments attached, and messages the PM a scorecard summary on WhatsApp.
How do I get a weekly report of underused features in Pendo?
WebRun pulls feature adoption rates and NPS responses from Pendo every Monday, opens a Trello card for any feature below its adoption target with the relevant NPS comments attached, and messages the PM a scorecard summary on WhatsApp. It turns raw usage data into a weekly list of exactly which features need product attention.
- Underused features get a tracked Trello card instead of going unnoticed
- NPS comments land on the feature they're actually about
- The PM gets a weekly scorecard without opening Pendo
Built for product managers · product marketing teams · customer success teams · UX researchers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.pendo.ioin a real browser with your saved login - no setup, no API keys. -
1
Pendo - pull adoption and NPS data
pendo.io
WebRun opens Pendo to pull adoption and NPS data. - Open Pendo and pull last week's feature adoption rates and NPS responses
- Compare each tracked feature's adoption to the prior week
- Note any feature with adoption below your target
Done when Every tracked feature's adoption and this week's NPS have been pulled.
-
2
Trello - open a card for underused features
trello.com
WebRun opens Trello to create a card for underused features. - Open a card for each feature that's below its adoption target
- Attach the adoption numbers and any NPS comments that mention it
Done when A Trello card exists for every underused feature.
-
3
WhatsApp - ping the PM
whatsapp.com
WebRun sends a WhatsApp message to ping the PM. - Message the PM a short scorecard summary with the week's NPS score
- Flag which cards need a look this week
Done when The PM has this week's scorecard summary on WhatsApp.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it change onboarding flows or in-app guides on its own?
No. WebRun only reports adoption and NPS numbers. Building or editing a guide to boost adoption is left to your product team.
How does it decide a feature is underused?
It compares each tracked feature's adoption rate to the target you've set for it, so the Trello card reflects your own bar, not a generic benchmark.
Does it read every NPS comment?
It reads NPS responses for mentions of the flagged feature, so relevant comments land on the right card instead of getting lost in the full response list.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.