Automated OpenTable Diner Review Replies
Every morning, WebRun opens OpenTable, reads the diner reviews left since yesterday, matches each to its reservation, records the rating and theme in Airtable, and emails you a drafted reply per review that you approve before anything is posted publicly.
How do I reply to new OpenTable diner reviews every day?
WebRun reads your new OpenTable diner reviews every morning, matches each one to its reservation, and records the rating and theme in Airtable. It then emails you a drafted reply per review, so your restaurant answers fresh feedback the same day and nothing is posted publicly without your approval.
- Every new review gets a drafted reply the same morning
- No complaint sits publicly unanswered
- Review themes tracked in Airtable show what to fix on the floor
Built for restaurant managers · hospitality groups · front of house teams · independent restaurants
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
guestcenter.opentable.comin a real browser with your saved login - no setup, no API keys. -
1
OpenTable - read new diner reviews
- Open OpenTable and list diner reviews left since the last run
- Capture the rating, the review text, and the visit date
- Match each review back to its reservation and guest profile where the link exists
- Skip reviews that already carry a reply
Done when Every new diner review is listed with its rating and visit details.
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2
Airtable - log rating and theme
airtable.com
WebRun opens Airtable to log rating and theme. - Add a row per review with the rating, date, and a short summary
- Tag the theme: food, service, wait time, noise, or booking
- Link the row to the reservation and the shift it fell in
- Keep a running count per theme so patterns show up over the month
Done when Every new review is recorded in Airtable with a rating and a theme.
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3
Gmail - send drafted replies for approval
gmail.com
WebRun opens Gmail to send drafted replies for approval. - Draft a warm, on-brand reply for each review, thanking praise and owning complaints
- Email yourself the batch with the review text and the draft reply side by side
- Leave every reply unposted. You approve the wording, then post it in OpenTable yourself
- Flag any review mentioning illness, safety, or a refund for the manager to handle first
Done when You have this morning's drafted replies waiting for approval in Gmail.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post a reply publicly without me?
No. Every reply is drafted and emailed to you unposted. Nothing appears on your public OpenTable profile until you read the wording and post it yourself.
Does it contact the diner directly?
No. WebRun emails only you. It never messages a guest, and reviews mentioning illness, safety or a refund are flagged for a manager rather than drafted.
How does it know what to say?
It reads the review text and your past replies, then matches your tone. Give WebRun a house style or two example replies and every draft follows it.
Related templates
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