Automated Ooma Missed Call Follow-Up
Every morning, WebRun opens Ooma Office, pulls yesterday's missed calls and new voicemails, drops any number that already called back or was returned, queues a short apology text in Twilio for you to approve, and emails you the ranked follow-up list.
How do I follow up on missed business phone calls automatically?
WebRun opens Ooma Office every morning and pulls yesterday's missed calls and voicemails. It drops anyone already called back, queues a short apology text in Twilio for you to approve, and emails you a ranked follow-up list, so no missed caller is left waiting for a response.
- Every unreturned missed call gets a callback text the next morning
- Callers who left a voicemail rank at the top of the list
- You can see which extensions miss the most calls
Built for small business owners · clinics and practices · trades and service firms · front desk teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
office.ooma.comin a real browser with your saved login - no setup, no API keys. -
1
Ooma - pull missed calls and voicemails
ooma.com
WebRun opens Ooma to pull missed calls and voicemails. - Sign in to Ooma Office and open the call log for yesterday
- Capture every inbound call that went unanswered, with the number, the extension dialled, and the time
- Check voicemail and note which missed calls left a message, then drop any caller who was already called back
Done when Yesterday's genuinely unreturned missed calls are listed with times and voicemail status.
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2
Twilio - queue a text back for approval
twilio.com
WebRun opens Twilio to queue a text back for approval. - Draft a short text for each missed caller apologising for the miss and offering a callback time
- Skip internal extensions, known spam numbers, and anyone on your do-not-text list
- Queue every message in Twilio for your approval. WebRun never texts a caller on its own
Done when A callback text is queued and awaiting approval for each missed caller.
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3
Gmail - email you the follow-up list
gmail.com
WebRun opens Gmail to email you the follow-up list. - Email yourself the ranked follow-up list with number, time, extension, and voicemail status
- Put callers who left a voicemail and callers who tried more than once at the top
- Note which extensions missed the most calls so you can see where cover is thin
Done when Today's missed call follow-up list is in your inbox.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text callers without my approval?
No. Every callback text sits queued in Twilio until you approve it. WebRun writes the wording and matches it to the right number, and a human presses send.
How does it avoid texting people we already called back?
It reads the full Ooma call log, not just the missed entries, so any number your team already returned is dropped before a text is drafted.
Does it listen to my voicemails?
It notes which missed calls left a voicemail so those callers rank first, and it does not transcribe or forward the recordings anywhere outside Ooma.
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