Automated Nextiva Call Queue Reporting
Every Monday, WebRun opens Nextiva, reads last week's call reports for each queue and user, writes the answered, missed, and abandoned counts into Airtable, and posts your team a short Telegram scorecard showing which lines slipped.
How do I track how many calls my team missed each week?
WebRun opens Nextiva every Monday and reads last week's call reports for each queue and user. It logs answered, missed, and abandoned counts into Airtable, calculates the change against the prior week, and posts your team a Telegram scorecard naming any line whose answer rate slipped.
- Answer rate is reviewed every Monday instead of once a quarter
- Abandoned calls surface next to the hour they happened
- Every week of call history builds up in Airtable for trend charts
Built for support teams · inside sales · clinics and practices · operations managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
nextiva.comin a real browser with your saved login - no setup, no API keys. -
1
Nextiva - read last week's call activity
nextiva.com
WebRun opens Nextiva to read last week's call activity. - Sign in to Nextiva and open the call reporting area
- Set the date range to last Monday through Sunday
- Capture total calls, answered, missed, and abandoned for each queue or ring group
- Capture per-user answered volume and average talk time
- Note the busiest hour of the week so staffing gaps are visible
Done when Last week's call numbers are captured for every queue and user.
-
2
Airtable - log the weekly numbers
airtable.com
WebRun opens Airtable to log the weekly numbers. - Open your call performance base in Airtable
- Add one row per queue with the week ending date and the captured counts
- Add one row per user with answered volume and average talk time
- Calculate the change against the previous week so the trend is visible in the table
Done when Every queue and user has a row for last week in Airtable.
-
3
Telegram - post the team scorecard
telegram.org
WebRun opens Telegram to post the team scorecard. - Post a short scorecard to your operations channel
- Lead with the answer rate and the number of abandoned calls
- Call out any queue whose answer rate dropped against the prior week
- Name the busiest hour so the team can plan cover
Done when The team has last week's phone scorecard in Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it change anything in Nextiva?
No. WebRun only reads your call reports in Nextiva. It never changes a queue, a routing rule, or a user setting, and it never places or returns a call. Writing happens only in your own Airtable base.
Can it score individual agents as well as queues?
Yes. Each run captures per-user answered volume and average talk time alongside the queue totals, and both land as separate rows in Airtable so you can chart either view over time.
What if a queue had no calls last week?
It still gets a row with zeroes so the history stays continuous, and the Telegram scorecard notes it as quiet rather than dropping it silently.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.