Route new group-visit inquiries to the right team member
When a group-visit inquiry email arrives, WebRun reads the details, logs the lead in Blackbaud Altru under the right program type, and pings the correct team member in Slack so no school trip or corporate group sits unanswered.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically route group-visit inquiries to the right coordinator?
WebRun reads incoming group-visit inquiry emails, classifies each lead by group size and type, logs a constituent and prospect record in Blackbaud Altru, and pings the right coordinator in Slack within minutes, so every school trip and corporate group gets a prompt, personal reply from the correct team member.
- Every group inquiry is logged in Altru and routed within minutes of arrival
- No inquiry sits in a shared inbox waiting for a human to spot it
- Coordinators open Slack to a ready-to-action lead summary with a direct Altru link
Built for museum group sales coordinators · cultural attraction visitor services · zoos and aquariums · science centers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.blackbaud.comin a real browser with your saved login - no setup, no API keys. -
1
Gmail - read the inquiry email
gmail.com How to Automate Gmail
WebRun opens Gmail to read the inquiry email. - Open the inbox and find new emails in the group-visits label or alias
- Extract group size, visit type, preferred date, and contact details
- Classify the inquiry as school group, corporate group, or community group
Done when Each new inquiry has been read and classified with its key details.
-
2
Blackbaud Altru - log the lead in Altru
blackbaud.com How to Automate Blackbaud Altru
WebRun opens Blackbaud Altru to log the lead in Altru. - Open Altru and navigate to Constituents to search for an existing record
- Create a new constituent record if none exists, using the contact details from the email
- Log the inquiry as a Group Sales prospect with the group size, type, and preferred date
- Assign the record to the correct program coordinator based on group type
Done when The lead is logged in Altru with a constituent record and a Group Sales prospect note.
-
3
Slack - ping the right team member
slack.com How to Automate Slack
WebRun opens Slack to ping the right team member. - Post a brief summary to the relevant team channel: contact name, group size, visit type, and preferred date
- Mention the assigned coordinator by name so they see the ping immediately
- Include a direct link to the Altru constituent record for one-click access
Done when The assigned coordinator has the inquiry summary and Altru link in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to the inquiry on its own?
No. WebRun only logs the lead in Altru and notifies the right coordinator in Slack. Sending any reply to the group contact is left for the human coordinator to do directly.
What if the same organization has already inquired before?
WebRun searches Altru for an existing constituent record first. If one is found, it logs the new inquiry against that record rather than creating a duplicate.
How does it know which coordinator to notify?
It maps group type (school, corporate, or community) to the coordinator you designate during setup. You can update the mapping any time without changing how the workflow runs.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.