Automated MetLife Claim Status Tracking
Every Monday, WebRun signs into MetLife, reads the status of each claim on the policy, notes what was paid and what is still pending, updates an Airtable record per claim with its age in days, and sends you a Telegram list of the claims waiting on a document.
How do I track which insurance claims are still pending?
WebRun signs into MetLife every Monday and reads the status of every open claim, capturing what was paid and what is still pending. It updates an Airtable record per claim with its days pending, then sends you a Telegram list of the claims waiting on a document.
- Every open claim shows how many days it has been pending
- Claims blocked on a document are named, not guessed at
- Settled claims drop off the list without anyone tidying up
Built for HR administrators · benefits coordinators · office managers · small business owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.metlife.comin a real browser with your saved login - no setup, no API keys. -
1
MetLife - read every claim status
metlife.com
WebRun opens MetLife to read every claim status. - Sign into MetLife and open the claims list for the policy
- Read each claim's current status, the date filed, and any amount already paid
- Note where the status shows a document or information still outstanding
Done when Every open claim has a current status and a filed date.
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2
Airtable - track each claim and its age
airtable.com
WebRun opens Airtable to track each claim and its age. - Update the record for each claim with this week's status and amount
- Calculate days pending from the filed date and write it to the record
- Create a record for any claim seen for the first time and mark settled claims closed
Done when Every claim has a current Airtable record with its days pending.
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3
Telegram - flag claims needing paperwork
telegram.org
WebRun opens Telegram to flag claims needing paperwork. - Send the list of claims still pending, longest waiting first
- Call out the ones whose status shows a document is needed
- Keep it internal. WebRun never submits a claim, uploads a document, or contacts MetLife on your behalf
Done when You have this week's pending claim list on Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it file claims or upload documents?
No. WebRun reads claim status only. Filing a claim, uploading paperwork, or contacting MetLife stays with you, which is why the Telegram list names exactly what is outstanding.
Is my policy information stored anywhere?
Only in your own Airtable base, which you control. WebRun writes the claim number, status, amount, and days pending, and nothing leaves the apps you connected.
What happens when a claim is paid?
The next Monday run reads the settled status in MetLife, marks that Airtable record closed, and drops the claim off the pending Telegram list automatically.
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