Automated ManyChat Stale Conversation Alerts
Every morning, WebRun opens ManyChat, scans Live Chat for conversations that have gone unanswered for more than a few hours, logs each one as a Trello card for the team, and drafts a WhatsApp follow-up message ready for a human to review and send.
How do I stop leads going cold in my ManyChat inbox?
WebRun scans your ManyChat Live Chat every morning for conversations waiting more than a few hours for a reply, logs each one as a Trello card, and drafts a WhatsApp follow-up for the team to review. Leads stop going cold in the inbox, and every follow-up still goes out through a human, never sent automatically.
- No lead waits more than a morning without someone knowing
- The team works from a Trello list instead of scrolling the ManyChat inbox
- Every follow-up is drafted and ready, but only a human sends it
Built for ecommerce brands · social media marketers · chat marketing teams · small business owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.manychat.comin a real browser with your saved login - no setup, no API keys. -
1
ManyChat - find conversations waiting on a reply
manychat.com
WebRun opens ManyChat to find conversations waiting on a reply. - Open ManyChat Live Chat and list conversations with no reply from your side
- Note how long each has been waiting and the last message from the contact
- Skip anything already answered or closed
Done when Every conversation waiting past your threshold is listed with its wait time.
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2
Trello - log each one as a card
trello.com
WebRun opens Trello to log each one as a card. - Create a card in the Needs Reply list for each stale conversation
- Include the contact name, wait time, and their last message
- Move a card out automatically once the conversation gets a reply
Done when Every stale conversation has a matching Trello card.
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3
WhatsApp - draft the follow-up message
whatsapp.com
WebRun opens WhatsApp to draft the follow-up message. - Draft a short, on-brand follow-up message for each stale contact
- Leave every draft unsent for a team member to review
- Never message a contact automatically. A person sends it
Done when A follow-up draft exists for every stale conversation on the board.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message my leads directly?
No. WebRun only drafts a WhatsApp follow-up for each stale conversation. A team member reviews and sends it, WebRun never messages a contact on its own.
How does it decide a conversation is stale?
It compares the time since your last reply in ManyChat Live Chat against the wait threshold you set, and only flags conversations past that line.
What if I already replied after the check ran?
The Trello card is meant to be closed out once you reply. The next run only logs conversations still waiting in ManyChat.
Related templates
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