Automated Knowlarity Priority Missed Call Handoff
Every 15 minutes, WebRun checks Knowlarity call activity for missed calls from numbers on your priority list such as existing customers or VIP leads, posts each one to Slack for the record, and pings the on duty agent directly on Telegram so a priority caller gets a callback fast.
How do I get alerted fast when a priority customer's call is missed?
WebRun checks Knowlarity every 15 minutes for missed calls from numbers on your priority list, logs each one to Slack, and pings the on duty agent directly on Telegram, so a VIP lead or existing customer gets a fast callback instead of waiting in the same queue as every other missed call.
- Priority missed calls are pinged within 15 minutes
- The on duty agent is reached directly, not through a queue
- Every priority miss has a logged record in Slack
Built for customer support · account management · call centers · sales teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
knowlarity.comin a real browser with your saved login - no setup, no API keys. -
1
Knowlarity - find priority missed calls
knowlarity.com
WebRun opens Knowlarity to find priority missed calls. - Open Knowlarity and list missed calls from the last 15 minutes
- Check each caller number against the priority list
- Capture the extension the call rang
Done when Every missed call from a priority number is identified.
-
2
Slack - log the missed call
slack.com
WebRun opens Slack to log the missed call. - Post the priority missed call to the team channel
- Include the caller number and the extension it rang
- Keep a running record of the day's priority misses
Done when The team has a logged record of the priority missed call.
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3
Telegram - ping the on duty agent
telegram.org
WebRun opens Telegram to ping the on duty agent. - Send the on duty agent a direct Telegram ping
- Name the priority caller and the time missed
- Ask for a callback as soon as possible
Done when The on duty agent has been pinged directly about the priority miss.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun call the priority customer back?
No. It only detects the missed call and hands it off internally through Slack and Telegram. The actual callback is placed by your on duty agent.
How is a number added to the priority list?
Your team maintains the list, typically existing customers or flagged VIP leads, and WebRun checks every missed call against it rather than deciding priority on its own.
How fast does the on duty agent get pinged?
WebRun checks Knowlarity every 15 minutes, so a priority missed call reaches the agent on Telegram within that window.
Related templates
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