Automated KakaoTalk Inquiry Handoff
Every hour, WebRun opens your KakaoTalk Channel inbox, finds new customer chats that haven't been claimed, creates a Trello card with the question and routes it to the right rep's list, and sends that rep a WhatsApp heads-up so the handoff doesn't get missed.
How do I make sure every KakaoTalk inquiry gets a clear owner?
WebRun checks your KakaoTalk Channel inbox every hour for new customer chats no one has claimed. It creates a Trello card with the customer's question, assigns it to the next rep in rotation, and sends that rep a WhatsApp heads-up with the card link, so every inquiry gets a clear owner fast.
- New KakaoTalk chats get an owner within the hour
- Inquiries rotate evenly across the team
- Reps get a direct heads-up instead of checking KakaoTalk constantly
Built for Korean ecommerce sellers · customer support teams · small business owners · social commerce sellers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
accounts.kakao.comin a real browser with your saved login - no setup, no API keys. -
1
KakaoTalk - find unclaimed chats
kakao.com
WebRun opens KakaoTalk to find unclaimed chats. - Open the KakaoTalk Channel inbox
- Filter to chats with no rep assigned yet
- Capture the customer's name and question for each
Done when Every unclaimed chat is captured with its question.
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2
Trello - create an assigned card
trello.com
WebRun opens Trello to create an assigned card. - Create a card on the inquiries board for each new chat
- Fill in the customer's question and chat link
- Assign the card to the next rep in rotation
Done when Every new chat has an assigned Trello card.
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3
WhatsApp - notify the rep
whatsapp.com
WebRun opens WhatsApp to notify the rep. - Message the assigned rep with the customer's question
- Include the Trello card link
- Leave the reply to the rep. WebRun never messages the customer
Done when The assigned rep has a WhatsApp heads-up for every new card.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun reply to the customer on KakaoTalk?
No. It only reads new chats and hands them off. The assigned rep replies to the customer directly inside KakaoTalk.
How is the rep chosen for each chat?
WebRun assigns cards in rotation across your rep list, so new inquiries spread evenly instead of piling on one person.
What if two reps are already handling the same customer?
It only creates a card for chats with no rep assigned yet, so an already-claimed conversation is skipped.
Related templates
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